Business Development Quality Control
Resume:
Donald F. Garofano
Dayton, NV *****
*********@*****.***
OBJECTIVE
Seeking a position to utilize my unique combination of knowledge and skills to the benefit of a solid growth-oriented business and myself. PROFESSIONAL SUMMARY
High energy self-motivated professional with project development successes, management experience in successful completion of projects, staff supervision and training, and implementation of hardware and software systems. Functional expertise in Independent Verification and Validation, Project Oversight / Management, Software Research/Business Development, Strategic Business Planning, Inventory Control and Long-Range Budget planning.
PROFESSIONAL EXPERIENCE
IDEMIA Public Security North America
Supervisor, Customer Service
Multiple Locations, NV, CA, NM, AZ, AL, HI, 4 Island Groups 2020 - 2024
● Responsible for the performance and compliance of multiple Enrollment Centers across an assigned geographic region. (6 states and 4 Island Groups).
● Supervised Enrollment Agents (EA) activities within the assigned region to ensure customers’ needs and expectations are effectively addressed.
● Oversaw operational activities of the enrollment sites and EAs in the assigned region as they relate to employee performance, staffing & scheduling, and training.
● Responsible for maintaining and facilitating communication with EAs at the enrollment sites regarding new information or relevant updates to procedures or services.
Donald F. Garofano – Page 2
TESLA
Production Quality Control Tech
Multiple Locations, NV, CA
2017 - 2020
● Worked as a production quality control technician on the Tesla Model 3. Completed Tesla's two-star level certification, CTA, Ku/Ka, Wire Bonding and Clamshell assembly departments.
● Completed the Osha10 safety certification allowing me to operate factory forklifts. The Annuity Store
Insurance Agent, Retirement Planning, Giving Seminars Multiple Locations, CA
2004 - 2016
● Insurance Agent licensed in multiple states
● Financial Planner
● Gave seminars to educate people about developing a process to reduce the transfers of wealth without changing lifestyles
● Donated my time to Vets and their spouses to help them receive their full VA benefits DFG Computer Consultants, Principal
Consulting: Sales / Installations, Software, Maintenance and Training Multiple Locations, CA
1997 - 2003
● The State of California Department of Motor Vehicles Contracted by the State of California Department of Motor Vehicles to acquire technical and professional services to develop a centralized web-enabled legislative database for the Information Systems Division (ISD) that promotes efficient and effective sharing and reporting of legislative information; implement a streamlined legislative process which greatly reduces or eliminates the current paper intensive process; establish a centralized repository for current and historical legislative information within ISD. This is the DMV's first enterprise application installed on the statewide intranet using: VB, Java, HTML, SQL7 and ASP.
Contracted by the State of California Department of Motor Vehicles to conduct a Legislation Process Feasibility Study Report (FSR) recommending strategies for process improvements and the centralization of the legislative databases within the Information Systems Division Inventory and Control of all software projects. Contracted by the State of California Department of Motor Vehicles’ CIO to do a FSR of their Y2K readiness in eleven major areas. The areas include the following: Business Donald F. Garofano – Page 2
Process, Project Management, Resource Management, Information Technology, Embedded Systems, Desktops, External Interfaces, Business Partner Readiness, Contingency Planning, Business Resumption and Testing. Based on my performance the contract was extended to perform Independent Verification and Validation (IV&V) for the eleven areas mentioned above. The DMV is the largest department in the state of California and includes 172 external locations throughout the state. I developed a Clean Management Process and Inventory and Control Certification Process to track and audit the Y2K and non-Y2K program changes (20 million lines of code) for three years prior to 2000.
EDUCATION & SKILLS:
● Bachelor of Science in Computer Science, CSU Chico.
● Knowledge of: VB, Java, HTML, SQL7, ASP and other software programs and applications.
● The Certification Process I implemented at DMV was selected by the State Auditor's Office as “Best Practices'' for its Y2K IV&V statewide. OTHER INTERESTS & HOBBIES:
Golfing, Physical Fitness, Nutrition, and Gunsmithing.
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