Care Manager Coordinator

EDWARD CALES

Bronx, NY *****

347-***-**** • *******@*******.***

Education

Metropolitan College

Bachelor in Human Services/Bachelors in Applied Science Work Experience

2023– 2024 Argus Community, Bronx, NY

Care Coordinator

● Preview and update needed consent(s) with member

● Identify or revise patient centered care plan goals

● Assist with scheduling/reminding of appointments or transportation for needed medical/behavioural health services

● Accompany member to scheduled appointment to provide support for appointment adherence

● Provide coaching/guidance (ie.motivational interviewing) to support behaviour modification, harm reduction and/or treatment adherence

● Provide coaching/guidance to family members/social supports to aid in member achieving care plan goals

● Educate member and/or family/supports on advance directives 2022– 2023 CCN General Medicine, Bronx, NY

Care Manager

● Provide adequate services for patients with mental and developmental disabilities

● Follow up with clinical staff, medical providers and caregivers on behalf of the clients well-being.

● Conduct client home and school visits

● Assist with scheduling/reminding of appointments or transportation for needed medical/behavioural health services

● Follow up with clients’ doctors’ and therapists’

● Refer and connect clients to needed community and support services to support care plan goals/interventions

2018– 2021 Advance Care Alliance, New York, NY

Care Manager

● Assist patients with intellectual and or developmental disabilities

● Ensured that patients received appropriate medical treatment and follow the prescribed care guidelines

● Build relationships with patients and parents, discussing chronic conditions and managing care goals

● Served as an advocate for patients, ensuring their needs were met and their health were prioritized

● Connected patients with social and community support systems.

● Assist patients with intellectual and or developmental disabilities 2016– 2018 Edwin Gould, New York, NY

DSP Direct Support/Medical Coordinator

● Mentored, coached and emphasised behavioural management to residents with developmental disabilities

● Assist with completing all required paperwork

● Tracked and administered prescribed medicine

2013– 2015 EHCCI, New York, NY

Case Manager/Youth Counselor

● Conducted site visits to determine if the programs and sites were adequate to the department of education's standards

● Managed a caseload of 20 clients

● Conducted home,school and SYEP program visits

● Designed and implemented arts and crafts, recreational activities and field trips

● Build relationships with youth to earn trusts

● Assisting with crisis and self-harm intervention

● Conducting intake interviews with clients and families

● Mediating conflicts between classmates, clients and their parents

● Educating children about social issues like substance abuse and domestic violence.

● Motivating youth to achieve academically and/or extra-murally. 2004– 2013 P.S. 14, New York, NY

Learning Leader

● Coordinated educational activities and school trips and served as a chaperone as needed.

● Served as chaperones during students trips

● Taught English and writing to the youth

● Responsible for monitoring and submitting time for payroll

● Conducted one-on-one and group sessions for extra support for students 1991– 2013 ECCHI, New York, NY

Program Coordinator / ESL Teacher

● Developed and implemented need-based programs for youth ages 13-21

● Researched sources and secured funding for projects and programs though community awareness and funding activities

● Completed evaluations and assessment of programs to determine effectiveness and maintain the organizational objective.

● Ensure programs and projects are in compliance with local state and federal laws. Skills

● Fluent in Spanish

● Proficient in Microsoft Word, Excel, Google Docs References Upon Request

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