Medical billing rep
Resume:
Kathy Willard
**************@*****.***
Denton, Tx 76205
Work History
Self Employed Babysitter Denton, Tx December 2022-Present
● Entertaining children with games and other activities
● Helping children with their homework
● Transporting children to and from school, after-school activities and play dates
● Preparing snacks and meals for children
● Changing diapers
● Light housework to keep the home clean and tidy, including cleaning spills and washing
TCS WFH August 2022-December 2022
Phone Processor
● Checked insurance policy
● Policy insurance
● Policy renewals
● Quoted rating for life insurance
● Checked benefits
● claim management
● Retrieved documents
Self Employed Denton, Tx April 2022-August 2022
Babysitter
● Entertaining children with games and other activities
● Helping children with their homework
● Transporting children to and from school, after-school activities and play dates
● Preparing snacks and meals for children
● Changing diapers
● Light housework to keep the home clean and tidy, including cleaning spills and washing
R1RCM WFH May 2016-april 2022
Patient Access Pre registration Rep WFH
● Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.You will work around clinicians interrupting the registration process for emergent clinical care.
● Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
● Fast-paced workenvironment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job.
● A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
● Excellent customer service experience
Self Employed Lubbock, Tx -2013-2016
Babysitter
● Entertaining children with games and other activities
● Helping children with their homework
● Transporting children to and from school, after-school activities and play dates
● Preparing snacks and meals for children
● Changing diapers
● Light housework to keep the home clean and tidy, including cleaning spills and washing dishes
Express Employment stenocall call center rep April 2013-June 2013 Call Center Rep
● Manage large amounts of inbound and outbound calls in a timely manner
● Follow communication “scripts” when handling different topics
● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
● Seize opportunities to upsell products when they arise
● Build sustainable relationships and engage customers by taking the extra mile
● Build sustainable relationships and engage customers by taking the extra mile
● Keep records of all conversations in our call center database in a comprehensible way
● Frequently attend educational seminars to improve knowledge and performance level
● Meet personal/team qualitative and quantitative target Self Employed Lubbock, Tx 2012-2013
Babysitter
● Entertaining children with games and other activities
● Helping children with their homework
● Transporting children to and from school, after-school activities and play dates
● Preparing snacks and meals for children
● Changing diapers
● Light housework to keep the home clean and tidy, including cleaning spills and washing dishes
Convergy's Lubbock, Tx 2011-2012
Tech Support
● customer service
● basic technical support experience
● heavy volume phone experience
● worked with computers and multiple software applications
● Answered incoming Technical Support calls
● Access and meet customer needs
● Troubleshoot
● Updated customer records to document all calls
Fresenius Medical care Lubbock, Tx 2008-2011
Patient Account Rep
● Verify and reports general patient information in the facilitation billing and collections activities.
● Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues
● Process patient payments and refunds
● Answer patients’ questions regarding their bill
● Resolve any issues that may arise during the payment process
EDUCATION
LittlefieldHighSchoolDiploma1986
Medical Billing andCoding:Reimbursement Diploma 2001
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