Front Desk Customer Service
Resume:
Cha'Valle Askew
Chula Vista, CA *****
************@*****.***
Highly motivated individual with 8 years of experience in the field of Hospitality.Proven ability to succeed in a fast-paced environment while maintaining a high level of customer service. Seasoned, versatile and professional with cross-functional experience in analyzing existing systems and procedures, preparing guest ledgers & audit plans, and facilitating effective decision-making. I’ve went from training diminutive teams on and off before and after COVID, to immense teams front of the house all through my growing career in hospitality specifically with front desk agents. I’ve gathered and trained over many times in my background from FDA to FDA Supervisor & sales I will continue to be part of team and work my way to a future front desk manager as my dream in hospitality. Work Experience
Front Desk Agent/Night auditor/ supervisor/sales
Marriott International-San Diego, CA
January 2018 to Present
• ensure the front desk and accounting operations run smoothly while providing excellent customer service to guests
• Guest services: Checking in and out guests, answering phones, and handling guest requests
• Ensuring the accuracy of guest ledger information, including check-in logs and room occupation status
• Night auditors perform end-of-day accounting tasks and overnight front desk duties. They assist late- night guests, process check-ins and check-outs, and address other customer requests. I also audit, reconcile, and balance daily financial activities.
• FRONT DESK SUPERVISOR
• manages the front desk operations of a hospitality business
• Staff management: Creating schedules, approving time off, and providing feedback
• Training: Ensuring staff are trained on systems, procedures, and customer service
• Operations: Monitoring daily operations, such as check-ins, check-outs, and guest requests
• Complaints: Resolving customer complaints
• SALES COORDINATOR
• Facilitating communication between departments and responding to customer inquiries
• Coordinating training, assigning territories and quotas, and tracking sales team goals
• Assisting with mailings, sales blitz lists, and other sales-related activities
• main duties include setting goals and quotas for sales teams, creating training schedules and maintaining the inventory of sales presentation tools.
• Experienced in EVENT COORDINATING, for banquets, meetings, wedding venues, conventions and more Education
Associate's degree in Surgical Technology
Southwestern Community College District - Chula Vista, CA Present
Skills
• Night Audit
• Front Desk
• Guest Services
• Cash Handling
• Microsoft Office
• OPERA
• FOSSE
• Adobe Reader
• Credit Card Authorization
• Guest relations
• Restaurant experience
• Time management
• Upselling (Less than 1 year)
• Auditing (Less than 1 year)
Contact this candidate