Service Representative Business Banking
Resume:
Wanda Ramos
New Brunswick, NJ *****
Email: *****.*****@***.***
Summary: Experienced business banker with proven track record of generating revenue. Bi-lingual speaker with strong communication and interpersonal skills. Certified Notary, NMLS, SAFE registered, Loan Originator.
Wells Fargo 2022- Current
Small Business Banker
• Create and maintain relationships with key partners such as Merchant, Treasury, and Business Banking to increase small business opportunities.
• Leverages knowledge of the business life cycle to advise small business owners on solutions, services, and digital capabilities to determine their needs based on their short and long-term business goals.
• Provide leadership and guidance in managing risk including policies, procedures and controls in order to ensure compliance with applicable laws and regulations.
• Act as the primary relationship manager for a portfolio of small business customers with annual gross sales between $100K - $ 1 MM in assigned territory.
Generated 3 MM in new business revenue for the year ending 2023.
Sales Force
Pnc Bank 2021 – 2022
Relationship Banker
• Acquired and expanded share of wallet for mass affluent client segment and Business Banking opportunities under 1MM in sales revenue.
• Achieved business results through leadership of and productive collaboration with a wide range of ecosystem partners.
• Lead generation and appointments conducted inside and outside of branch. Delivered a differentiated client experience from acquisition through onboarding and servicing.
• Worked across a broad range of ecosystem partners, including PNCI, PNC Private Bank, Business Banking and Mortgage.
• Managed monthly/quarterly operations and compliance for the branch.
• Participated in community outreach events to build relationships within the region in order to demonstrate value to prospective customers.
TD Bank
Financial Service Representative/ Customer Service Representative 2018- 2020
• Conducted needs-based conversations and offered financial solutions to meet customer needs.
• Managed risk and loss by conducting dual-control processes.
• Maintained product knowledge and exceeded sales goals.
• Ensured all security and audit procedures were followed to minimize any risks.
Click, Crop & Create, LLC
Photographer/Owner 2011-2018
• Captured subjects in professional-quality photographs.
• Managed multiple photoshoots and events including: Vidal Sassoon Memorial Tribute, NJ Fashion & Beauty Week, Mercedes Benz Fashion Week, Dan Marino Opening Doors Foundation.
Artistic Home Remodeling, LLC
Bookkeeper 2003-2011
• Provided accounting services which utilized QuickBooks contractor's edition.
• Conducted project management services on-site.
• Managed customer credit balance reports and payroll services.
• Issued reporting and audit services on a quarterly basis.
• Performed ad-hoc requests as needed.
EDUCATION:
Long Branch High School, Long Branch, New Jersey 1989
Star Technical Institute, Travel & Tourism Lakewood, New Jersey 1990
CERTIFICATIONS:
• NJ State life insurance exam passed
• Consumer Lender Certified
• Notary License
• NJ Realtor License
• H & R Block tax certification
LANGUAGE(S):
Fluent in Spanish
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