Customer Service Office Services

Raghu Nair

Brampton, Ontario

Tel. 909-***-****) email **************@*****.***

Synopsis

A Canadian Citizen with length of experience in customer fronts and customer service areas and Back-end jobs to support the business and its related transactions.

Skill Summary

Excellent communication skills

Good computer skills

Solves problems effectively.

Speaks clearly.

Works well with others

Professional and Courteous

Employment Experience

General Labor – Self Employed, New York (MAY 2023 – Till Date)

Helper

Team Crew

Documentation Assistant

Senior Associate – CTS, New York (MAR 2020 – APR 2023)

Carried out administrative activities associated with relocating associates from different regions to onsite offices.

Administered policies and procedures related to the release of records in processing requests under government access to information and privacy legislation.

Coordinated and planned for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance, and security services.

Conduct analyses and oversee administrative operations related to budgeting, contracting and project planning and management processes.

Assist in preparation of operating budget and maintain inventory and budgetary controls.

Assemble data and prepare periodic and special reports, manuals, and correspondence.

Associate – TCS, New Jersey (AUG 2014 – MAR 2020)

Coordinated and Planned office services such as accommodation, relocations, equipment supplies

Completion of record collection for background verification

Coordinate with facilities manager for building entry pass, parking allocations and other security services.

Attended Customer Service and checkout gates during peak hours.

Promptly notify associates on facility security and building maintenance updates

Ensured all onboarding details are communicated to the delivery and project managers for approval.

Maintained inventory of on-site resources and assets allocated.

Coordinated with Team leads and other associates in processing collection of assets with project end.

Attended all HR and Delivery related meetings.

Store Associate – Target, Calgary (MAR 2012 – JAN 2014)

Warehouse breakdown to repalletize for Store Racking/shelving

Attend Customer Service and check out gates during peak hours.

Ensuring shopping cart / basket availability

Aisle and floor cleanliness associated activities.

Ensured shopping cart / basket availability.

Monitoring of dairy products and perishables items for expiry dates.

Relabeling of store items which go on sale.

Sales Associate – Honda Dealers, Calgary (JAN 2012 – MAY 2013)

Review of (OV) Pre-Owned Vehicles and (NV) New Vehicles list

Generate Targeted range list.

Generate Priority Sale List

Work with walk-in Customers both inside and at yard.

Record Customer details in the CRM application!

Contact customers where store conversations give the leads.

Package and prepare sale deed documents for check out.

Delivery Assistant - Amici., Calgary (SEP 2013 – MAY 2014)

Pick up and Delivery of Pizza within Calgary

ON Call Delivery Assistant - Swiss Chalet, Calgary (NOV 2010 – JAN 2012)

Pick up and Delivery of Cooked Food within Calgary

Guest Services – Travel Lodge, Calgary (JAN 2013 – MAY 2013)

Pick-up and drop off Hotel Guest from and to Airport

Documentation Assistant, Qaknights.Inc. (Calgary. JUN 2007 – SEP 2011)

Categorize Documents

Maintain Record In ledger.

Scan important documents and convert it to PDF format.

Manage file folder Size.

Coordinate with the Iron Mountain (Shredding of Documents)

Participate in Administrative meetings!

Technical Analyst, CompuCom Systems, Inc. (Mississauga. DEC 2005 – MAY 2007)

Provide Help Desk support for general IT issues.

oContact Suppliers’ other partners ensuring timely delivery of hardware/resources required for the completion of the activities.

Monitoring Changes made in the application.

Accountable for a variety of tasks on a day-to-day basis

Customer Service Specialist, Gemma Communications. (Toronto. APR 2005 - NOV 2005)

Maintained and updated the customer care/training manual

Monitored the queue statuses as well as the monthly call answer levels/call volume

Administered various admin duties, such as hiring, payroll, disciplinary procedures and scheduling

Staffing and shift management

Cargo Assistant, Dnata Cargo Operations. (Dubai. MAR 1989 – MAR 2005.

Palletizing cargo for export into ULD’s

Break down of Pallets and storage of shipments in warehouse.

Update Shipment record.

Review and plan action based on weekly and monthly discrepancy report.

Ramp Handling

CMR (Cargo Missing Report) Tracking and reporting to Supervisors.

Tally of Cargo Manifest

Special Cargo Holds Calibration report.

Educational Qualification:

Diploma in Computer Science – Manipur University, India. (1987 - 1989)

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