Customer Service Entry Level

Nasir Powell

************@******.*** 908-***-**** Plainfield, NJ

OBJECTIVE Objective: Eager to leverage acquired skills in metal joining and fabrication techniques as an Entry Level WIG, TIG, Stick Welder; committed to safety protocols and quality craftsmanship. Proven track record in customer service and problem-solving, poised to contribute to team success and project excellence in a dynamic welding environment. WORK EXPERIENCE Cinemark Watchung, NJ

Team Member Oct 2021 - Nov 2023

• Elevated customer satisfaction through prompt response to inquiries and effective resolution of complaints, resulting in a 30% improvement.

• Contributed to inventory management, minimizing waste costs by implementing efficient stock handling practices.

• Handled financial transactions accurately, maintaining proficiency in POS system operations and ensuring cash drawer balance.

• Increased revenue by effectively upselling high-margin products and performing essential store opening and closing procedures.

Cricket Wireless Plainfield, NJ

Customer Service Representative Jan 2021 - Nov 2022

• Maintained professionalism in customer interactions, ensuring a welcoming atmosphere and efficiently responding to inquiries.

• Achieved performance targets by completing tasks with precision and consistent execution.

• Enhanced customer relationships and surpassed service standards through empathetic engagement and problem-solving.

• Drove sales by effectively recommending products and services tailored to individual customer needs.

• Monitored and analyzed performance metrics to guide continuous improvement in customer service delivery.

EDUCATION Middlesex County College

Certification, MIG Welding

Edison, NJ

Jun 2024

Barack Obama Green Charter Highschool

High School Diploma, N/A

Plainfield, NJ

Jun 2023

CERTIFICATIONS MIG Welding, Middlesex County 2024 SKILLS Cashiering • Cleaning Experience • Packaging • Cash Handling • Order Picking • Shipping & Receiving • Complex Problem-Solving • Communication Skills • Stocking

• Merchandising • Heavy Lifting • Computer Skills • MIG Welding • Stick Welding

• TIG Welding • Blueprint Reading • Precision Metal Cutting • Attention to Detail • Problem-Solving • Safety Standards Adherence • Torch and Plasma Cutting

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