Michelle Cicchetti
Co-owner - Kamila Properties
Rochester, NY 14624
**********@*****.***
To secure employment in a company that allows me to contribute my skills and experience to the success of the organization while simultaneously achieving my goals
Authorized to work in the US for any employer
Work Experience
Accounts Receivable Specialist (Remote)
Imminent Surgical Associates, PA - Sarasota, FL
June 2021 to Present
Focused on aged insurance receivables by tracking payments, resubmitting claims, filing appeals and submitting medical records and working rejections/exclusions. Verified insurance benefits with auto carriers in expedited manner to ensure timely billing for possible maximum PIP and Medpay benefits. Supported billing, coding and data entry teams as needed. Communicated with patient injury attorneys regularly. Reported to billing manager daily with updates, concerns or questions. Successfully reduced aging of accounts by supporting the front end of the revenue cycle. Customer Support Representative
Solidiphy, Inc. - Rochester, NY
September 2017 to March 2020
Manufacturer of 3D figurines. Began in a customer service role and due to customer satisfaction and other departmental needs, was given additional responsibilities including business client order reconciliation (Microsoft Excel), order fulfillment, quality control, and all daily packing and shipping requirements. On a daily basis would resolve customer complaints, work together with production team to assist with timely order completion, and assured the company’s continued growth by demonstrating professionalism and reliability with business partners. Design, Production Assistant
Excalibur Sign Studio -
Rochester, NY October 2015 to August 2018
Answered phones, helped to determine customers' needs, placed and filled orders for customers,created, made, and installed signage for customers, wrote blogs for websites, kept our business website and social media sites up to date with current blogs and SEO content.
2009 to 2010
Coursework in Radiologic Technology
Monroe Community College - Rochester, NY
1997 to 2003
Coursework in Psychology
SUNY Brockport - Brockport, NY
1996 to 1997
High school diploma or GED
Skills
• CSR (More than 5 years)
• Driving/Delivery (More than 5 years)
• Administrative/Clerical (More than 5 years)
Education
Medical Billing & Coding
US Career Institute - Fort
Collins, CO 2015 to Present
Coursework in Photography
SUNY Empire State - Rochester, NY
Certifications and Licenses
Driver's License
Additional Information
Reliable, well-organized, and committed to quality work. Skills include:
• Efficient and accurate keyboarding.
• MS Office (Word, Excel, PowerPoint, Access).
• Multi-line phones and all standard office equipment.
• Timely completion of multiple projects.
• Courteous teamwork and customer service.
Skills RightSkill Job-Readiness
Verification RightSkill CSR Program, July
2017 www.rightskill.com/employers
- Successfully completed job-readiness program and demonstrated the skills necessary to perform the role of CSR
- A program from CareerBuilder and Capella Learning Solutions