Customer Service Administrative Assistant

MARLONY ALMONTE LOPEZ

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PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

Sales Expertise

Active Listening

Account Management

Customer Relations

Clerical Support

Computer Proficiency

Prioritization

Filing

WORK HISTORY

04/2020 - 12/2022

Costumer Service

Palacio De Justicia - Santiago

Maintained clean reception area to promote positive, professional environment for clients. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Scanning and digitization - preparing records for digitization; separating a variety of records, preparing paper documents for digitization, removing staples, binding, and removing paperclips. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. 08/2015 - 03/2020

Administrative Assistant

Lopez Y Asociados - Santiago

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Maintained status reports for client projects.

Offered advice and assistance to customers, paying attention to special needs or wants. EDUCATION

06/2019

High School Diploma

Universidad Nacional Evangélica - Santiago

Queens Village, United States 11429 646-***-**** *************@*****.***

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