Customer Service Representative
Resume:
SYANA DARNA MCFARLANE
Phone : 1-758-***-****
Address : Cedar Heights Vieux - Fort
Email : **************@*****.***
SUMMARY
Strong Communicator with excellent leadership and teamwork skills.
Has a CXC certificate from the Choiseul Secondary School.
Is certified in customer service
Two years and a half years’ experience as a Customer Service representative and Reservation specialist.
OBJECTIVE
Bringing top-notch skills in oral and written communication
Possess active listening and analytical problem-solving skills.
Great in understanding customer desires and providing customized solutions to build loyalty.
A Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options. KEY SKILLS ACQUIRED WHILE STUDING AND WORKING
Outstanding communication Skills both written and verbal
Excellent interpersonal skills
Ability to adapt and respond to customer’s needs.
Diplomatic in handling queries and challenges
Time management skills
Admirable problem solving and decision-making skills
Extremely Innovative
Great team player and team leader.
Working Knowledge of Microsoft office Suite
Sales skills
KEY ACCOMPLISHMENTS
Build confidence level among team while running for the Choiseul Athletics Club
Won three trophies in Physical Education and Sports
Played for the Vieux-Fort Football Girls club
Played for the Chamballa Football Club.
Volunteer as a cheerleader coach at the Banse La Grase Primary School. PROFESSIONAL EXPERIENCE
I have gained experience working within a team and work environment, when I engaged in sporting activities and many other youth groups while going to school and while working at Itel Internationals. I worked at this call center from January 2022- 2024 and gained knowledge in understanding a fast- moving environment. Some qualities are:
Being able to understand a client/ caller’s request and directing appropriately.
Addressing a customer’s issues /complaints and finding effective solutions to their problems.
Maintaining a strong understanding of the company’s products and services to provide accurate information
Assisting customers with placing orders, processing returns and managing account information.
Telephone etiquette
ACADEMIC QUALIFICATIONS
2014 – 2019 Choiseul Secondary School
CXC Certificate- Five (5) CSEC Passes
Mathematics
English Language
Food Nutrition and Health
Physical Education and Sports
Clothing Textile and Fashion
CERTIFICATES
- CSEC Certificate
- Accomplishments
- Inter-House School Sports
REFERENCE
Jenny Chicot Lousy (Ms.)
Teacher- Mathematics
Choiseul Secondary School
Tel: 758-***-****
Nekiah Alexander (Ms.)
Supervisor
**************@*****.***
Contact this candidate