Customer Service

Patricia L. Phelps

*************@*****.***

**** ******** **** *******, ** 38127 901-***-****

OBJECTIVE To obtain a part-time position in the field of customer service and support.

EDUCATION UNIVERSITY OF MEMPHIS Memphis, Tennessee

BACHELOR OF BUSINESS ADMINISTRATION

Management Information Systems

SKILLS MS OFFICE Business Communications Business Statistics Operations Management Telecommunications Database Management

EXPERIENCE

7/2004 - 6/2022 FEDEX TRADE NETWORKS

Senior ECO Import Coordinator- Certified Customs Specialist

Senior ECO Import Agent

Analyze high volume of data and information

Complete classification of imported goods

Perform administrative review for various merchandise processing

9/1997- 10/2004 ADECCO TAD TECHNICAL SERVICES Memphis, TN

FEDERAL EXPRESS Multimedia Production

Computer Programmer

Coded, tested computer programs for Computer Managed Instruction

Converted Windows based programs to the Web using Authorware

1/1992 - 9/1997 UNIVERSITY OF TENNESSEE

U. T. MEDICAL GROUP Memphis, TN

Customer Service Representative / Telephone Operator

Operated Star-Tel Automated Telephone System

Generated reports

Entered and retrieved data

Installed software

Performed system backup, purge and maintenance

Trained new personnel

Administrative Assistant

Supervised 20 employees

Scheduled employees for 3 shifts

Maintained payables and timesheets

Provided on-call support for employees after hours

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