Financial Officer Customer Support

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JULIAN CARR

******-****@*******.*** 416-***-**** in/julian-carr-10437613

SUMMARY

As a Customer Support Individual working in a team of support specialists tasked with creating positive customer experiences and promoting exceptional customer satisfaction through quality service. EXPERIENCE

Returning Officer

Elections Canada May 2024 - Present, Etobicoke, ON

• Appointed as agent of the Chief Electoral Officer of Canada in running election for the Etobicoke North riding of 67544 eligible voters. Administering the Canada Elections Act and communicating information to the public, candidates, 6 political parties on behalf of EC. Recruiting, appointing, and training Assistant Returning Officer, office staff assisting in and directing election officers and office staff of 400.

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Collaborating with the Elections Canada Financial Officer to maintain the parameters of forecast management with the respect to purchasing of materials, establishing contracts, new supplier sourcing, the purchase of sundry supplies, printing services, the procurement of ancillary goods and services.

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Managing, and enforcing the budgeting for the riding office with the Financial Officer based on projected financial forecasts and managing the budgeting for staff, essential services, supplies, materials, and equipment.

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Identifying and determining office requirements. Sourcing suitable and accessible space for returning office, polling sites, undertaking negotiations with perspective landlords and building operators.

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Reviewing the electoral district's address information to ensure that the designated addresses of the 67544 registered electors correspond correctly.

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Reviewing polling division boundaries to identify areas for revision, with new residential developments, high-mobility areas, and institutions.

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Assistant Returning Officer

Elections Canada December 2019 - May 2024, CA, ON, Etobicoke

• Planning and organizing voting activities in the Etobicoke North Riding of 67544 registered voters. Assisting in the direction of 300 election officers and office staff managing control financial, material and human resources establishing floor plans and supervising office set-up.

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Dynamic team building, administration, in development and leadership skills, to collaborate with EC management, employees and contractors to ensure a complete understanding of business needs.

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Interacting with the office Financial Officer with the maintenance of purchasing of materials, establishing contracts, and the procurement of other goods and services, printing enforcing budgets for the riding office.

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• The end point for answering inquiries and complaints from public either via phone or face to face. Manager, IT Procurement and Administration

MaRS Discovery District November 2021 - April 2023, CA, ON, Toronto Maintaining IT budgeting 3 million dollars annually collaborating with stakeholders for signed approval of contracts as part of the organization's forecast management to create budgeting parameters.

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Leading data analysis for expense forecasting and budgeting, optimizing procurement strategies, and reducing costs by 15% annually through utilization of advanced analytics tools like Tableau and Excel.

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Overseeing contract management of over 60 applications: reviewing, renewing, and overseeing negotiations within the IT Department by managing of invoices for remittance of timely payment to vendors for the business through a schedule tracking monthly expense cycle.

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Ensuring IT processes and tools properly audited on a regular basis for accuracy and reflective of current environment through careful follow up with access to applications with personnel utilizing applications, invoicing and spreadsheets for tracking.

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Developing and executing the process for "Request for Proposals" (RFPs) and "Request for Quotations" (RFQs) to ensure competitive bidding and selection of vendors.

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Collaborated with the IT project manager to streamline procurement processes, reducing vendor lead times by 20% and ensuring on-time delivery for multiple concurrent projects using Salesforce and maintaining expenses via Oracle ERP system.

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Key Project/Achievement - Spearheading the forecast management project in conjunction with the VP of IT to reduce IT spend by $300000 for the FY2023 to maintain MaRS' viability.

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Inside Sales Representative

WH Brady LTD December 2017 - November 2021, CA, ON, Markham Producing 25 new sales opportunities monthly through inbound lead follow-up and outbound cold calls and emails, applying excellent communication skills.

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Maintained and expanded database of prospects through the utilization of SalesForce within my territory by building rapport and establishing relationships.

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Used inquiry and good listening to understand customer needs and requirements, and other solutions adressing 'pain points', and routed qualified opportunities to appropriate sales executives for further development and closure.

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Closed sales and achieved quarterly quotas by following up with customer from order to delivery and after purchase to confirm customer satisfaction.

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Achieved a 25% quota attainment for three consecutive quarters by developing personalized sales strategies and consistently engaging with an average of 40 prospects per day through cold calling, email campaigns, and virtual product demonstrations.

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Founder

Linovus Holdings Inc January 2009 - December 2017, CA, ON, Toronto Providing visionary leadership in negotiation of service agreements, and sourced and secured personnel to service those agreements. Built this meticulously crafted exceptional IT service solution to support the prestigious Brookfield and Royal LePage brands, showcasing a robust investment of $5 million.

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Providing visionary leadership in negotiation of service agreements, and sourced and secured the required personnel 5 - 50 individuals to service those agreements.

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Communicating with stakeholders to update the availability of funds and identify a team's long-term financial situation based on planning and actual financials, while performing monthly reconciliations of company "spend" and consultation in setting monthly and annual budgeting and reconciling.

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Managing of RFP process for new hardware for Royal LePage and Brookfield head office for 250 employees. Managing daily IT hardware/software requests and issuing PO's as required.

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Organizing and maintaining hardware inventory controls through an outlined procurement process, detailed spreadsheets, and communication with Royal LePage VP of IT and Finance Department for updated hardware and application purchases for deployment in business with new employee deployments and catalogue of departing employee hardware.

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Spearheaded a comprehensive overhaul in supply chain management processes, resulting in a 30% reduction in delivery time over a 12- month period using advanced logistics software and real-time data analysis to track efficiency.

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Developed comprehensive business plans and pitch documents using Microsoft Word, contributing to securing $250,000 in startup funding within the first six months.

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Account Coordinator

SDIMKTG September 2000 - May 2009, Etobicoke, ON

• Negotiating sponsorship on behalf of Gatorade at grassroots events, and establishing a provincial and national roster of events. Assisting with planning, budgeting promotion and execution of the NFL/CFL Flag Football Program, NFL Junior Player Development Program, NFL "Play60" program and the NFL/CFL "Practice With the Pros" program.

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Providing "on-site" representation and execution of 1500+ events on behalf of Gatorade, Pepsi, Frito-Lay and NFL Canada, hiring and managing "on-site" staff for Gatorade, NFL Canada, Pepsi and Propel sponsored events.

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Establishing the SDI Marketing Warehouse storage facilities and staging areas organizing warehouse space of 20 000 SQ Feet building ordering racking, setting up areas for storage for each account by establishing "bin storage" and category management.

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Developed a robust inventory management system that streamlined operations, reduced stock discrepancies by 25%, and improved order fulfillment speed by 40% over a period of 12 months using advanced analytics and automation tools.

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Managing a portfolio of 3 major client accounts, fostering relationships and consistently exceeding delivery of sales targets by 15% annually through strategic planning and personalized account service delivery.

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EDUCATION

CERTIFICATE: Radio Broadcasting

Humber College • CA, ON, Etobicoke

BACHELOR OF ARTS: Sociology/Anthropology/History/Law Carleton University • CA, ON, Ottawa

SKILLS

MS Office (Word, Excel, PowerPoint, Access, Visio, Power BI); Google Suite; SalesForce; Rootstock; SAP; Adobe Suite: (Photoshop, Illustrator)

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