Service Representative Customer

RAQUEL P. VAVAL

954-***-**** ******.*******@*****.*** Plantation, FL

SUMMARY

Highly skilled customer service representative with exceptional attention to detail and excellent organization and communication abilities. EXPERIENCE

Certified Debt Specialist Remote

United Settlement 08/2023 - 09/2024

Achieved a 25% increase in successful debt settlements by training and managing a team of 15 negotiators, implementing new strategies, and utilizing CRM software for effective client tracking and communication. Managed a team of 15 agents, facilitating the successful negotiation and settlement of debt cases, reducing total client debt by 30% over six months while improving client satisfaction scores by 25%. Negotiated and settled over $5 million of client debt annually, achieving a 95% satisfaction rate and reducing default rates by 20% through effective coaching and strategic planning.

1st - 5th Grade Teacher Haiti

Appleseed School 09/2018 - 05/2023

Conducted data-driven assessments and personalized instruction for 25 students, enhancing the learning experience and driving a 15% increase in standardized test performance.

Fostered student engagement through active listening and positive reinforcement, enhancing classroom participation by 20%. Developed and implemented a differentiated curriculum to meet diverse student needs, leading to a 15% improvement in math proficiency. Front Desk Agent Haiti

Mariott Hotel 04/2015 - 06/2017

Coordinated reservation adjustments using hotel software, contributing to a 15% increase in guest satisfaction through advanced organization. Delivered comprehensive information on room amenities, hotel services, policies, and local spots, enhancing guest experiences and satisfaction. Enhanced guest satisfaction scores by 25% through implementation of efficient check-in/check-out procedures and personalized guest services, utilizing hotel management software such as Opera PMS. Cashier Florida

Loehmann's 08/2009 - 07/2010

Utilized inventory management systems to efficiently direct customers to clothing items, increasing satisfaction rates. Efficiently processed purchases and ensured clothing items were properly bagged. Processed an average of 250 transactions daily using advanced point-of-sale systems, ensuring accuracy and efficiency, which contributed to a 15% increase in customer satisfaction ratings over six months. Cashier Cash register and fitting rooms Florida

Old Navy 02/2009 - 08/2009

Utilized store layout knowledge and digital inventory systems to assist customers in quickly finding their desired clothing items, enhancing overall shopping experience and satisfaction.

Managed fitting room traffic efficiently, accommodating customer needs and improving store flow. Processed an average of 150 transactions per shift, balancing cash drawers with 99.9% accuracy and enhancing customer satisfaction by providing efficient service at both cash registers and fitting rooms. EDUCATION

High School Diploma Florida

Miami Sunset Senior High School Miami

Associate degree in early childhood education Florida Miami Dade College Miami

LANGUAGES

English Advanced French Advanced Haitian creole Advanced SKILLS

CRM Software, Excel, Microsoft Word, Opera PMS, Powerpoint, Teams, Strategic Planning, ZenDesk, Slack

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