Customer Service Warehouse Manager

Neal Johnston

Peoria, AZ ***** 623-***-****

************@***.***

Summary

Warehouse and Operations Manager with a proven track record of success in Military, Commercial, Special Commodities, and Residential storage and moves. Strong customer service orientation to meet the specific needs of clients, and effective communication and teambuilding skills to ensure efficient operations.

Professional Experience

Bekins Moving Solutions May 2017 to present

Phoenix, AZ

Warehouse, HHGDS, Military and Commercial Coordinator

Assisted with major hotel project then moved to office to coordinate, Handled all moves, COD,

Military, and commercial for my first year, then have moved to handling just military and commercial moves, added responsibility of doing Audit sheets for billing purposes. Added responsibility of now doing Audit sheets for road drivers paperwork for billing purposes.

Graebel Lightening Movers June 2008 to April 2017

Phoenix, AZ

HHGS, Military, National Accounts, and Commercial Coordinator

Responsible for all HHGDS coordination for this facility. Main contact for customers including troubleshooting throughout the move process.

Developed and implemented changes in warehouse logistics and information flow process which improved efficiencies in the pull, prep, and ship process and resulted in increased customer service including reduction of the amount of time for customer notification.

Reduced Claims Ratio to below 5%, staying well under the company average of 15%.

Track inventory for a large corporate account and a large storage company that partners with Graebel in its warehouse.

Ward North American March 2008 to June 2008

Phoenix, AZ

Warehouse Manager

Responsible for all operations of the warehouse including checking in shipments, loading/unloading trucks, equipment upkeep, ordering warehouse supplies, vaulting, and management of moving and packing crews.

Deerfield Moving & Storage April 2006 to March 2008

Phoenix, AZ

Warehouse Manager

Responsible for all operations of the warehouse including the management of international and military shipments. Duties included the checking in of shipments, overseeing the loading/unloading of trucks, equipment upkeep, ordering warehouse supplies, vaulting, and management of moving and packing crews.

Desert Sun Moving & Storage February 2006 to March 2006

Phoenix, AZ

Office Manager

Handled customer service dispatch, operations, claims, exception and inventory HHGDS shipments. Trained production crews on proper vaulting and packing techniques.

Graebel Lightening Movers April 2000 to January 2006

Phoenix, AZ

Warehouse Manager

Responsible for 1100 storage vaults for international, military, commercial, and residential customers. Managed and trained warehouse crew and handled vaulting, exceptions, and inventory for HHGDS and commercial shipments. Served as customer service contact for several logistics customers.

AAction Movers January 1996 to March 2000

Phoenix, AZ

Warehouse Manager

Started as Driver, promoted to OA/DA, COD and special commodities and electronics Coordinator. Then became National Account Coordinator before being promoted to Warehouse Manager

Education

Bachelor of Science - Physical Education George Williams College Downers Grove, IL

Technical Skills

Job specific knowledge of Microsoft Office including Word, Excel, and Outlook

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