General Labor Customer Service
Resume:
MANUEL ORTIZ
San Jose, CA *****
***********@*****.***
Work Experience
General Labor Construction Worker
Pjm Construction - San Jose, CA
January 2019 to Present
Used grinders, sanders, and polishing compounds to achieve desired finishes on different surfaces. Coordinated traffic around work areas for team safety and to protect general public. Set up simple and complex ladder systems and scaffolds to help workers reach work locations. Followed driving rules and DOT requirements to safely transport goods between site locations. Maintained thorough knowledge across multiple trades to support plumbing, electrical, and finishing work.
Demolition removed debris in work area
Controlled traffic passing near, in, and around work zones. Dug ditches or trenches, backfilled excavations, and compacted and leveled earth according to grade specifications.
Operated industrial lighting equipment and heavy construction machinery to streamline worksite productivity.
Warehouse Distribution Manager
International Bakery - San Jose, CA
November 2013 to December 2018
Lead and developed warehouse team to deliver unparalleled customer service. Oversaw day-to-day warehouse operations, including freight, returns, and receiving. Kept warehouse clean and organized for maximum safety and efficiency. Managed daily plan effectively to consistently exceed expectations for productivity and accuracy. Promoted robust safety culture and introduced incident investigations and safety walk-throughs. Addressed customer concerns and complaints directly and maintained maximum satisfaction by implementing quick resolutions.
Monitored vehicles and employee activities to maximize team safety. Verified carrier compliance with company policies or procedures for product transit and delivery. Identified deficiencies with vehicles, equipment, and facilities and implemented immediate corrections to prevent larger problems.
Identified and implemented cost-effective distribution strategies effectively handling the logistics of obtaining, storing, and transporting materials and merchandise. Considered factors such as cost, fuel economy, and cargo space when upgrading transportation equipment and vehicles.
Planned and implemented improvements to internal or external logistics systems. Kept equipment in good working order with practical maintenance programs, avoiding unnecessary downtime or delays.
Set schedules and assigned work to effectively handle different demand levels.Handled incoming and outgoing orders.
Light Industrial Worker/Labor
Environment care & cleanup project (ECCP) - Tarazana, Ca June 2009 to September 2012
Controlled quality of finished products with regular inspections and non-destructive tests. Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors.
Moved products to the next station for further processing or packaging. Read and understood the production orders to complete accurate work and minimize wasted resources. Fed, placed, and unloaded items to contribute to efficient production. Completed all required paperwork within anticipated timeframes. Required minimal oversight to complete job tasks, meeting all deadlines and goals. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Addressed concerns quickly to avoid lasting issues. Education
GED
Milpitas High School - Milpitas, CA
March 1997 to October 1997
Skills
• Manufacturing
• Warehouse Supervisor Experience
• Facilities Maintenance
• Warehouse Distribution Experience
• Shipping & Receiving
• Order Picking
• Materials Handling
• General labor
• Packaging
• Janitorial experience
• Load & Unload
• Forklift
• Pallet Jack
• Warehouse Management
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