Customer Service Support

Highly motivated and dependable individual with a proven track record in customer service and barista roles. Known for strong work ethic, excellent communication skills, and ability to thrive in fast-paced, team-oriented environments. Demonstrated proficiency in beverage preparation and consistently delivering high customer satisfaction. Eager to contribute to a dynamic team and grow professionally within the company. Salesforce

Quickbooks

Customer Engagement

Account Support

Microsoft Office

POS Systems

Google Workspace

Payroll

Bookkeeping

1st Choice Staffing

Government Consumer Service Tier 1 CSR

Managed over 100 inbound calls daily, ensuring efficient resolution of Medicaid and private health plan inquiries

Facilitated seamless customer experiences by addressing technical support, enrollment issues, and insurance claims

Educated consumers on Medicaid programs, successfully guiding applicants through the enrollment process

Resolved customer complaints across multiple communication channels, maintaining high satisfaction scores

Nov 2022 - Oct-2024

CUSTOMER SERVICE & HR MANAGEMENT SPECIALIST

202-***-**** · ******************@*****.***

Brentwood, Maryland

Angela Maddox

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Customer Care Specialist

LaSalle Staffing LLC

Brewed and served coffee, tea, and other non-alcoholic beverages following company standards to ensure product consistency and quality

Demonstrated proficiency in preparing a wide variety of hot and cold drinks during busy shifts, consistently achieving high customer satisfaction scores Engaged with customers in a professional manner, even during peak hours, fostering a positive and welcoming atmosphere

Crafted and served branded café beverages, emphasizing speed, quality, and consistency to meet high-volume demands

Nov 2020 – Nov 2022

Remote

Remote

EDUCATION

Human Resources Management Diploma Strayer University, Washington, D.C. 2011 – 2014 Clerical & Administration Certificate Drums Job Corps, PA 1995 – 1997 COMPARE FOODS LLC

Customer Service Assistant

Supervised opening shifts, ensuring smooth cash flow operations and optimal customer service Operated POS systems with accuracy, balancing registers and preventing shortages Enhanced customer experience by proactively addressing inquiries and resolving issues quickly Monitored store performance metrics, contributing to improved daily sales figures Jan 2018 – Nov 2020

Brentwood, MD

Shoppers Food Warehouse

Customer Care Associate / Automated Self-Check-Out Manager Led self-checkout operations, managing cash flow and resolving customer issues to ensure smooth transactions

Improved business operations through effective management of daily tasks, including inventory and staffing

Achieved customer satisfaction by delivering timely and courteous service during high-traffic periods

Jun 2016 – Jan 2018

Takoma Park, MD

Ramsgate Corporation

Executive Assistant / HR Assistant

Oversaw all office operations, including payroll, accounts payable/receivable, and HR functions Developed proposals for government contracts, successfully securing new business opportunities

Implemented office policies and procedures, improving operational efficiency and compliance Managed QuickBooks for financial tracking, maintaining error-free records and timely reporting Jun 2011 – Dec 2015

Langley Park, MD

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