Customer Service Representative

Paula Ritz Tabinas

Novaliches, Quezon City +639********* ****************@*****.***

Professional Summary

Knowledgeable and results oriented with 3+ years of experience helping customers and providing step-by-step troubleshooting, providing accurate information, reviewing and explaining their bill breakdown, and pitching sales for products and services. Adept in using computer, specifically in tools such as: Google, Microsoft Excel, Microsoft Word, Microsoft Excel, Salesforce, Canva, Slack, Webex, and Zoom. Education

St. Clare College of Caloocan 2015 – 2019

Work Experience

Chat Customer Service – Teletech Novaliches (June 2019 – October 2021)

Assisted customers getting the right internet service plan based on their number of devices and usage, pitch products and services, provided basic troubleshooting steps, clarified concerns on bills for a Telecommunication company based in U.S.

Top Agent for Quarter 1 in 2021 Site Based

Customer Service – Sutherland Taguig (October 2021 – September 2022)

Provides accurate information regarding the streaming service product, assisted viewers with troubleshooting steps, process cancellation and retention, explain off-cycle prorated rates to viewers. Quality Analyst – Sutherland Taguig (September 2022 – Present)

Ensures advocates are meeting the provided quality guidelines and following the knowledge base workaround mandated by the client. Working hand-in-hand with Team Manager to check possible knowledge, skills, or behavioral issues from advocates and provides suggestion in resolving the gap. Documents Minutes of the Meeting, and do huddles with the advocate. Skills

• Proficiency in Microsoft Office, Canva Editing, and Email Communication using Outlook and Gmail.

• Provided basic troubleshooting assistance to customers ensuring issue is resolved through excellent customer care. Provided exemplary customer service in a telecommunication company. Received the Top Agent for Quarter 1 in 2021 at Teletech.

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