Office Manager Customer Service

Joan Elizabeth Floyd

**** ********** ***. **** **********, MI 48324 248-***-**** ***********@*****.*** SUMMARY:

My education and work experience have prepared me for leadership positions in both nonprofit and for-profit organizations. I am a self-starter, capable of managing many accounts at once. I work well independently and as part of a team. I excel at program/project management, research, customer service, leadership, problem-solving, and multi-tasking. EDUCATION:

Master of Public Administration April 2016 - 3.8 Specialty: Nonprofit Organization and

Management. Oakland University, Rochester MI

Bachelor of Social Work April 2014 – 3.8 Oakland University, Rochester Michigan.

Magna cum Laude Honors

Graduate

Associate of Liberal Arts 2010 – 3.8

Oakland Community College.

Bloomfield Hills, Michigan.

Suma cum Laude Honors Graduate

Notary Public Commissioned through 3/22/2030

EMPLOYMENT:

CHRISTIAN MECHANICAL CONTRACTING – West Bloomfield, MI – Office Manager. December 2020 – Present – December 10, 2020 – February 28, 2020 - 10 hours per week. March 1, 2020 – May 1, 2024- Full-time. Total office management for a small mechanical contracting company. Payroll for 45 employees, Human Resource Management, Data Entry, Accounts Payable, Accounts Receivable, Job Cost Tracking, Company Google Drive Management, Creation and Management of Company Website and email addresses. Full set-up of field employee cell phones and tablets. Bank account creation and monitoring, employee bank card assignment and tracking. Accounting and bookkeeping in collaboration with CPA. Job safety, and Employee Manual creation and distribution.

BROTHER RICE HIGH SCHOOL – Bloomfield Hills, MI – Director of Advancement Services. August 2019 – March 2021. Full-time. Spreadsheets, Memos, Event Planning, Budgeting, Solicitation for School Renovation Campaign, Donations recording, gift purchasing, date entry and maintenance of student records.

MCCARTHY & SMITH, INC – Farmington Hills, MI – Cost Control Account Administrator. January 2018 – August 2019. Full-time. 248-***-**** – Monthly Cost Control and Invoicing Book preparation, for 35 accounts; some under Plante Moran scrutinization. Member of Company Leadership Team.

STARK ENTERPRISES – Livonia, MI - Human Resource Manager/AR Administrator. July 2016 – November 2017. Full-time. 734-***-**** – Office Manager/HR Manager/AR Administrator/Payroll.

OAKLAND UNIVERSITY GRADUATE ASSISTANT – Program Recruiter Master of PA Program. May 2014 to May 2016. Part-time: 20 hours per week. Program design, Organization President/Manager. Supervisor: Suzanne Rossi: 248-***-****

SOUTH OAKLAND SHELTER, Lathrup Village Michigan – Administrative Intern. September 09, 2013 to April 2014: Unpaid Internship. Supervisor: Mr. Daniel Kelly: 248-***-****

WATERFORD EARLY CHILDHOOD CENTER, Waterford Michigan. Winter 2013: Service-Learning Assignment School Social Worker: Denise Sokol Phone: 248-***-**** HONORS

Pi Alpha Alpha Global Honor Society July 2015

Master of Public Administration Award for Student Leadership – April 2015

Oakland University School of Social Work Departmental Honors 2014

Oakland University School of Arts and Sciences Dean’s List 2013-2014

Oakland University School of Arts and Sciences Dean’s List 2012-2013

Oakland University School of Education Dean’s List 2011-2012.

Oakland Community College Dean’s List 2009-2010

Spring 2010: Summa Cum Laude Honors Award

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