Customer Service Representative
Resume:
Sherimaine Dew
Fort Worth, TX *****
***************@*****.***
Good quality skills as work from home csr, retail csr and fast-food cashier Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
McKesson-Irving, TX
April 2023 to November 2023
(Work from home )Inbound calls on patients medications, co-pay, identify card service, transfer calls, claims, verify insurance and update customer information Personal Shopper
Walmart-N Richland Hills, TX
January 2022 to September 2022
Picking,bagging,staging,greet customer,dispense customer order, stocking, top stock, end cap CSR - Customer Service Representative
ACT Technologies Call Center-Tennessee
April 2019 to December 2021
I work with cardholders to make sure their cards are always ready for use. I work under the Bank of America Company. I provide balances, card replacements, profile updates, and western union
(emergency cash transfers). I can transfer to different departments to ensure the safety, and security of other cards.
Apperal Associate
Walmart-Saginaw, TX
August 2019 to November 2020
Break boxes, scan, zoning, cashier
Assistant Manager
Rite Care pharmacy-Shreveport, LA
April 2010 to September 2018
Count OTC products and merchandise, inventory on tobacco products and lottery retail,Deliver prescription and get customer co pay,scan prescription, mail patients medication Cashier
Wendy's-Shreveport, LA
April 2008 to November 2009
Greet customer, Cashier, make sandwiches, drive thru cash handling Floater Teacher
Holy Angels day care-Shreveport, LA
May 2007 to August 2009
Supervise, monitor safety
Physical activities,
Provide meals for mealtime and snacks time
Schedule and routine
Stocker
Walmart-Shreveport, LA
March 2007 to April 2008
Stock merchandise
Education
High school diploma
Cornerstone correspondence high school - Townsend, GA April 2011 to April 2011
Skills
• Cashier (10+ years)
• Food Service (5 years)
• Food Preparation
• Cash Handling (10+ years)
• Customer Service (10+ years)
• Forklift
• Kitchen Experience
• Packaging (8 years)
• Cleaning Experience (4 years)
• Cooking (5 years)
• Restaurant experience
• Computer skills (1 year)
• Warehouse experience (Less than 1 year)
• Computer literacy
• Typing (2 years)
• Serving Experience
• Customer service (8 years)
• Cashiering
• Multi tasker (2 years)
• Tech savvy (2 years)
• Proficient in Apple, Samsung, Windows, and Microsoft Software/computers/Tablets (2 years)
• Typing (2 years)
• Live (2 years)
• Banking (2 years)
• Illustration (2 years)
• Software troubleshooting (2 years)
• Technical support (2 years)
• Inventory management (8 years)
Assessments
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Cooking skills: Basic food preparation — Proficient July 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Mechanical knowledge — Proficient
June 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Early childhood development — Proficient
October 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient March 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Forklift safety — Proficient
December 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Basic maintenance and repair — Proficient
March 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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