Team Leader Customer Relations
Resume:
SHANIQUE WARING
Santee, SC *****
************@*****.***
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performa
Work Experience
Production supervisor
IFA Rotorion-Summerville, SC
November 2023 to Present
1. Scan and check items location
2. Prep merchandiser for correct slot and location 3. Forklift certified and train new employees
4. 5s
5. Enter information in computer sap Microsoft excel or ipm 6. Prep machine with tubes to make drive shaft
7. Empty machine repeat process for different ford material 8. Conduct performance reviews and recommend personnel actions for associates supervised. 9. Recommend changes or improvements in established procedures to the departmental manager. 10. Collect, Extract and interpret data from a variety of sources. Team Leader
Isringhausen-Ladson, SC
January 2017 to November 2022
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties. Coordinated weekly meetings for internal and external groups.
• Worked with colleagues to create prototypes for designs and training materials
• Verifies and record all items loaded for shipments
• Maintains database of shipment data to ensure that customer orders are updated and appropriate bill of landing document are provided to accounting or other associated departments as required
• Get shipping documents and inspect products to send to customers
• Make sure team is 5s and staying on task
Quality Team Leader
WABCO NORTH CHARLESTON,SC
January 2016 to December 2017
• Maintained quality assurance and customer satisfaction objectives. Tracked daily production, inventory usage and notable incidents to support operational planning and strategic decision making.
• Organized work to meet demanding production goals.
• Prioritized tasks and planned workflows to meet operational target
• Product and process audits
• First piece approvals
• Process spc monitoring on floor
• Verify all gauges calibrated on the floor
Koyo Production Specialist
ORANGEBURG,SC
• Documented deviations in procedures or appearance on production batch sheets for management review.
• Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
• Fabricated and assembled products based on customers' specifications. Controlled flow of materials between machinery and containers to achieve proper weight
• Routing of wire harness to supports per blueprint instructions and fabrications
• Building connectors,splicing wires,crimping,and terminating wires
• Performing repairs,rework processes to incorporate authorized changes changes outlined by engineering instructions
Education
SOUTH CAROLINA STATE UNIVERSITY
January 2009 to December 2013
Associate's degree
Skills
• Basic rework
• Motivation Managing Operations efficiency
• Continuous Improvement
• Wire hookups
• Job Assignments
• Coordinating Business Processes
• Resolving Complaints
• Procedures Employee Coaching
• Projects Scheduling
• Wire routing
• Wire resistance/continuity checks
• Executive recruiting
• Internal recruiting
• Recruiting
• Talent acquisition
• HR sourcing
• HRIS
• External recruiting
• Customer service
• Logistics
• Organizational skills
• Leadership
• Google Suite
• Salesforce
• Dispatching
• Patient monitoring
• Patient observation
• Financial software
• Assembly
• Manufacturing
• Quality inspection
• Electrical experience
• Mechanical knowledge
• Schematics
• Communication skills
Certifications and Licenses
Driver's License
CDL A
Forklift Certification
Certified Safety Professional
Associate Safety Professional
CPR Certification
Six Sigma Certification
Lean Six Sigma Certification
Pallet Jack Certification
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