Network Engineer Customer Service

Joseph M. Phillips III

Veteran Network/Telecommunications Professional with Top Secret Clearance

443-***-**** *********@*****.***

Date available to begin work: Immediately

SUMMARY STATEMENT

I am an accomplished U.S. Air Force veteran and network/telecommunications professional with an extensive 30-year track record in high-profile roles as both a Network Technician and Network Engineer. My career has been marked by a commitment to delivering exemplary customer service and collaborating closely with senior engineers to develop cutting-edge network infrastructures that align precisely with client needs. My strengths encompass robust analytical and troubleshooting skills, a proven ability to efficiently execute complex projects, and a track record of thriving within collaborative team environments. My unwavering dedication to technical excellence has consistently driven success in the network and telecommunications industries. PROFESSIONAL SKILLS

Networks: Proficient in 10/100/1000 Megabit Fiber Optic and Ethernet infrastructures. Switches/Routers: Experienced with a wide range of network equipment, including:

• Avaya: SR2330 Router, Avaya 2526, 4450, 4550, 4850 Series Switches

• Avaya G430/G450 Gateways

• Avaya J179 and 9408 Series Phones

• Cisco: AS1000, 7500, 4000, 2900 Series Routers; Cisco Catalyst Series Switches

• Aironet: 1100/1200/1300/1500 Series Wireless Access Points Operating Systems: Proficient in managing and configuring:

• Cisco IOS

• Juniper IOS

CERTIFICATIONS/TRAINING

• Juniper Networks, Switch Configuration Training, 2008

• Gigawave Technologies, Cisco Wireless LAN Fundamentals and Site Survey, 2006

• Gigawave Technologies, Cisco Wireless LAN Security, 2006

• Siecor Engineering Services, Fiber Optic Certification, 1997, 1995, 1991 PROFESSIONAL WORK EXPERIENCE

Unified Communications Specialist, November 2023 – May 2024 TYTO ATHENE, Washington, DC

Federal Contractor to Federal Bureau of Investigation (FBI)

• Complete maintenance of unified communications hardware and network.

• Install gateway equipment and ensure working order.

• Ensure compliance with objectives, organizational policies, procedures, and standards. Data Information Specialist, January 2019 - November 2022 QBASE/TYTO ATHENE, Washington, DC

Federal Contractor to United States Secret Service

• Proficiently install, meculously monitor, and expertly maintain a diverse array of Avaya network switching and router equipment.

• Swiftly analyze and resolve network hardware and software issues with precision and timeliness.

• Diligently create and update comprehensive documentation pertaining to network configuration, mapping, processes, and service records.

• Function as a dependable source of backup support across various functions, encompassing systems administration, virtualization, storage, and telephony services.

• Contribute actively to the implementation, maintenance, and vigilant monitoring of the Avaya Notification System, ensuring seamless communication for USSS personnel.

• Demonstrate unwavering commitment by participating in after-hours on-call rotations as required, ensuring uninterrupted network operations.

Information Management Specialist, June 2012 – March 2018 Science Applications International Corporation (SAIC), Beltsville, MD Federal Contractor to National Aeronautics and Space Administration (NASA)/Goddard Space Flight Center Managed the maintenance and servicing of all Wide Area Network (WAN) communication devices at NASA/GSFC and remote locations, ensuring uninterrupted connectivity. Proficiently installed and maintained an array of essential network components, including Firewalls, Routers, Switches, and Servers. Additionally:

• Successfully installed and troubleshooted Voice, Video, and Data circuits, optimizing communication capabilities.

• Ensured the seamless operation of Video/Audio Conferencing Systems through expert installation and ongoing maintenance.

• Exhibited dedication by offering after-hours support for critical high-profile system outages and repairs, minimizing down time and disruptions.

Network Engineer, March 2006 – May 2012

Science Applications International Corporation (SAIC), Beltsville, MD Federal Contractor to National Aeronautics and Space Administration (NASA)/Goddard Space Flight Center In the role of Network Engineer at NASA/Goddard Space Flight Center, I assumed responsibility for overseeing more than 160 Telecommunications Infrastructure Closets spread across over 50 buildings. My primary dues encompassed:

• Proficiently installing, configuring, and troubleshooting CISCO Network hubs, switches, and routers, ensuring seamless network connectivity.

• Expertly troubleshoot LAN circuits tailored to meet the needs of government customers, guaranteeing optimal performance.

• Managed and maintained router access lists for the Network Security group, enhancing network security and data integrity.

• Demonstrated an initiative-taking approach by promptly responding to and resolving Remedy Help Desk Tickets, minimizing network disruptions and down time.

Data Communications Engineer II, February 2004 – February 2006 Raytheon Technical Services, Beltsville, MD

Federal Contractor to National Aeronautics and Space Administration (NASA)/Goddard Space Flight Center Oversaw the management and upkeep of Goddard Space Flight Center's Local Area Network (LAN) and Wireless infrastructures across all center buildings. Key responsibilities included:

• Expertly installing and configuring Cisco and Juniper switches with Virtual LAN and Trunking settings to cater to specific customer requirements.

• Conducting wireless site surveys and deploying Cisco Wireless Access Points to establish and maintain the new wireless infrastructure at Goddard Space Flight Center.

• Demonstrated proficiency in managing and sustaining the GSFC customer Firewall, ensuring network security and reliability. EDUCATION

Associate of Arts in Electronic Engineering Technology Anne Arundel Community College - Arnold, Maryland

MILITARY SERVICE

United States Air Force - Jet Engine Mechanic October 1978 - September 1982 Honorable Discharge with the rank of E-4

Contact this candidate