Customer Service Support Agent

Crystal West

770-***-**** ***********@*****.*** LinkedIn: https://www.linkedin.com/in/crystal-west-0b64a328b?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app Atlanta Georgia

Professional Summary

Detail-oriented and customer-focused support agent with 10 of experience in providing excellent customer service across various channels. Skilled in resolving customer inquiries, troubleshooting issues, and delivering solutions that enhance the customer experience. Passionate about maintaining customer satisfaction and loyalty.

Core Skills

• Customer Service & Support

• Issue Resolution & Escalation

• Verbal & Written Communication

• CRM Software (e.g., Salesforce, Zendesk)

• Conflict Resolution

• Multi-tasking & Time Management

• Team Collaboration

• Troubleshooting & Technical Support

Professional Experience

Customer Support Agent

Ciox Health- Alpharetta Georgia

January 2020-December 2021

• Responded to an average of 100 customer inquiries daily via phone, email, and live chat.

• Resolved 95% of customer issues on the first contact, resulting in improved satisfaction and retention rates.

• Collaborated with internal departments to address complex customer issues and ensure prompt resolution.

• Utilized CRM tools to document interactions and track customer issues through to completion.

• Consistently exceeded performance metrics, including response time and customer satisfaction ratings.

Customer Service Representative

Teleperformance – Remote

January 2021- December 2022

• Handled 100% of inbound customer inquiries, providing prompt and professional assistance to customers.

• Identified opportunities to upsell or cross-sell additional services and products, contributing to company revenue growth.

• Developed and maintained a thorough understanding of product offerings and services to better assist customers.

• Awarded “Employee of the Month” for outstanding customer support and achieving high customer satisfaction scores.

Education

High School

James Madison College– Norcross Georgia

2024

Certifications & Training

• 24 hour State of Georgia Security Training – 2024

• First Aide & CPR- 2024

Additional Information

• Proficient in Microsoft Word, Office, Excel, and PowerPoint.

• Fluent in English

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