Information Technology Technical Support

Phone: 626-***-****

E-mail: **********@*****.***

Reginald Watson

Objectives

To obtain a position in the field of information technology with an emphasis on technology integration for the education and healthcare industry; special interests include technical support, user training, consulting, systems analysis, and mobile communication. Taught on-campus and recently online courses.

Professional experience

2022 June-July Child Support Services San Bernardino, Ca Help Desk Technician I

Help Desk Technician duties included reimaging and replacing ram memory and hard drives for over 200 desktops and laptops at three different locations.

2017-2021 Bastion Technologies Pasadena, California

Information Technology Technical Support/Helpdesk

Provided Technical support to over 100 users under a contract with JPL/NASA in Pasadena. Provided real-time and remote support throughout the country for users using company supplied laptop. Installed and updated all software for engineering staff. Maintained databases and logged all issues and hardware/software distributions. Worked closely with JPL and NASA technical support staff to maintain a high security watch.

2012-2016 ITT Tech Culver City, California

Information Technology Instructor

Provided classroom instructions and hands-on labs for Introduction to PCs and Microsoft Office suite, Database design for Healthcare Systems, Microsoft Windows 2008 Servers and Windows 7 operating systems. Focus on understanding and troubleshooting PCs. System administration of Windows 2008 Enterprise and Small Business Server 2008 including VPNs, Terminal Services and System Security. Knowledge of VMWare and Virtual PC software.

2003-2015 ITT Tech Sylmar, California

Information Technology Instructor / Assistant Systems Admin

Performed assistant system administrative duties that included handling tech calls for software and computers, telephones, printing, and wireless devices problems. Setup and imaging students / instructors / administration staff computers and reset phone service for company personnel moving into new offices. Troubleshoot wiring for network and internal phone lines. Utilizing Avaya IP406 Office and Cisco 2900 series and Dell computer hardware.

Provided classroom instructions and hands-on labs for Introduction to PCs and Microsoft Office suite, Database design for Healthcare Systems. Providing on campus training using AHIMA’s virtual labs demonstrating ATHENS/Cerner, Quadramed, 3M and other Electronic Healthcare Records (EHR) software systems.

2003 – 2009 Healthcare Dual Diagnosis Burbank, California

Information Technology Consultant

Data administrator for healthcare information including front-end and back-office processing, security and general policies. Project management duties in organizing information to be in compliance for HIPPA and Medi-Cal/Medicare certification by State of California/ government offices and re-organizing the company’s information systems. The provider specializes in Drug and Alcohol preventative education/training for youth 11-20 years of age in middle and high school environments.

Education

California State University, Northridge Northridge, California

Dual Bachelor of Science in Engineering & Computer Sciences

East Los Angeles College Los Angeles, California

Completed a Certificated Program in EHR with the federal mandated HITECH Act Compliance - ELAC

Accreditations

Microsoft: Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Professional (MCP)

AHIMA member ID (1216339)

HITPro Certified by AHIMA collaborated with the U.S. Department of Health and Human Services Office of the National Coordinator (ONC)

Qualifications

Skilled Information Technology Professional with more than 16 years experience in the daily operations of corporate to small business networks and facilities. Additional technical and supervision capabilities in education and training, evaluation hardware and troubleshooting computer hardware and software. Excellent customer service, verbal, written, interpersonal and organizational skills

Work History

ITT Tech, Sylmar, California 2003 – 2016

Platt College, Eagle Rock, California 2000 – 2007

Healthcare Dual Diagnosis, Burbank, California 2003 – 2008

Positive Technology, Pasadena, California 1998 – 2002

Verizon (formerly GTE corporation – 4 month contract with Y.L. Yoh Co.), Calabasas, California 1998

Siechert & Wood, Pasadena, California 1990 – 1997

Hughes Aircraft, Fullerton, California 1978 - 1984

Jet Propulsion Laboratory, Pasadena, California 1974 – 1978

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