Customer Service Guest Services

ERICA WARREN

Enthusiastic, Hardworking, Goal-Driven Professional Dedicated to Delivering Excellence in Customer Service Woodside, NY 11377 347-***-**** **************@*****.*** CUSTOMER, CLIENT & GUEST SERVICES NEEDS ANALYSIS & ASSESSMENT SALES NEW BUSINESS GROWTH & DEVELOPMENT MULTI-PROCESS OPTIMIZATION OFFICE, ADMINISTRATIVE & BUSINESS OPERATIONS DOCUMENTATION PROCESSING & MANAGEMENT DATA & RECORDKEEPING HIGH-VOLUME, MULTILINE TELEPHONE MANAGEMENT MICROSOFT OFFICE SUITE

Top Performer who succeeds in autonomous and collaborative work environments, maintains poise in challenging situations, and independently resolves in-depth issues to attain solutions-centric results.

Ambitious Self-Starter who is recognized as a dependable, honest, punctual, and responsible team player adept at demonstrating strong critical thinking, problem-solving, and conflict resolution skills.

Bilingual Communicator (Spanish) who thrives in rapidly evolving business scenarios to exceed service expectations while continually leading peers by example and with ethics and integrity. Professional Synopsis

RAYMOUR & FLANIGAN, NEW YORK, NY 2012 – PRESENT

Home Furnishing Consultant

Excel in analyzing clients’ individual design needs to assess layouts best suited to meet goals, including actively working with clients to proactively recommend products to further maximize the bottom line.

Promptly engage with and follow up with customers after delivery and installation to maintain satisfaction.

Continually accomplished competitive quarterly and yearly objectives.

Recognized for job performance excellence with “Million Dollar Club” honors.

Achieved numerous company-specific awards for exceeding quotas on protection plans. MARSHALL’S, LONG ISLAND CITY, NY 2000 – 2012

Assistant Manager

Led targeted retail operations initiatives by training, coaching, mentoring, and managing a dynamic team of retail associates, including concurrently serving as the Store Manager in leadership absence.

Strategically set up new profit-boosting displays and/or stock arrangements.

Ensured large-scale inventory was cost-effectively managed per store-specific goals. UNITED STATES CENSUS BUREAU, WOODSIDE, NY 2010

Census Taker (Short-Term Role)

Exhibited solid communication and interpersonal relations talents toward conducting comprehensive personal interviews for Queens residents while ensuring households were accounted for.

Ensured data accuracy while recording resident responses on U.S. government forms.

Contributed bilingual abilities in Spanish and English to serve as a translator for colleagues. WHEELS TO LEASE, BROOKLYN, NY 2007 – 2008

Office Manager

Applied strong leadership skills toward directing all facets of office operations, including scanning, printing, and entering sales leads, as well as efficiently processing paperwork for leasing contracts.

Skillfully handled multi-line telephone management.

Championed superior service in a high-volume call environment. ROSE CASTLE CATERING, BROOKLYN, NY 2004 – 2005

Wait Staff

Delivered stellar customer service within a fast-paced catering operation, including courteously seating guests and patrons per event-specific needs while adhering to all policies and procedures.

Boosted staff retention and reduced turnover by cultivating a positive work environment.

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