It Support Data Center

Primary Ph. 510-***-**** Arrow C. Metcalf

Bend, OR 97702

****************@*****.***

Professional Summary

•Experienced IT Support Professional

•Passive and active Switch Fiber Patching

•Data Hall Break Fix Support/ IT Support

•Fiber Optic Installation/Testing Technician

•Level II Project Leader for Saint Charles Hospital Device Integration Project

•Strong Computer Application skills (i.e. CRM, MS Office, Database, Visual Studio 2013, Cisco, VMWare, Oracle Virtual Box, Windows Server.

•MCP, Security Essentials Certified.

•Programming Experience in C# and Web Technologies, HTML.

•Networking Installation and configuration experience with multiple platforms and applications.

•Clean Oregon motor vehicle record with no restrictions. Clean Background.

•Punctual, Team-Oriented, Trustworthy, Results-Oriented, Reliable, Coachable.

•Effective Time Management and attention to Detail.

•Service Quality Minded-service quality framework (ServQual), Key Performance Indicators.

Education

College:

Central Oregon Community College- Major in Computer Science

ITT Technical Institute – Networking and Server Administration

Ability to learn quickly and apply new knowledge and skills immediately.

Strong desire and ability to learn; Possess excellent problems solving skills.

Ability to work on data cables, patch panels, and cable management systems.

Ability to read, interpret and understand/learn structured cable design diagrams.

Good knowledge of network design and protocols.

Strong attention to detail.

Strong communication skills, be a highly motivated self-learner who takes direction well.

Basic networking knowledge.

Good communication and organizational skills with the ability to prioritize tasks.

Knowledge of Basic and Mid-Level Routing and Switching.

Certifications: MTA-Security Fundamentals, Microsoft Technology Associate

Professional Organizations

ISACA

Meta / MP Nextlevel:

Fiber Installer/Tester for MP Next Level

at Facebook Data Center Prineville, Oregon Sept 2022- Oct 2023

Responsibilities are Rolling out Fiber for installation of Passive and active Switches and essential data Center Functions utilizing the MyPatch,, FimInspect, Elevations and other proprietary META Applications to install and trouble-shoot installation process, Provides Break/ Fix Support for final installation and Testing of Fiber and Copper data cables installations.

Generating metrics to provide details of performance in a diverse range of areas.

Triaging and repairing data center & network hardware.

Installing and/or expanding network & data center infrastructure.

Produce reports to management on metrics and project status.

Excellent prioritization and time management.

Troubleshooting Network installation & configuration.

2+ years working in a data center operations environment.

Volt Workforce Solutions /Apple Data Center Prineville, Oregon 97754

Break/Fix Technician Level 2 (Febuary 2022-June2022)

Responsibilities are Server Decom Team, decommissioning and removing servers and selected hard drives using the AdB Application and Ticket Process thru Help Central, maintaining communication with Slack and Email, and Webex for team meetings. Break/Fix Support Replacing malfunctioning Hardware (Fans, Hardrives, DIMM Memory Modules etc..) in a Live Server Data Hall environment.

Provide “smart hands” assistance to include rebooting equipment, reseating line cards, and providing equipment status information to remote technicians.

Perform special customer requests in accordance with their respective SLA's (i.e. Citrix Rack and stack any networking equipment for customers and in-house

Support development teams on system deployments and performance optimizations

Manage work and priorities through ticketing system.

Identify and help create process improvements relevant to the data center environment.

Establish network connectivity and PC hardware/software configurations.

Assist with process improvements and inform best practices in data center operations.

TEK Systems Contracting for Saint Charles Hospital In-Tune Project

(June-Feb2022) Bend, Oregon 97702

My Responsibilities were to reimage Desktops and Laptops featuring (HP and Dell devices) Using the Microsoft Intune, Endpoint and Compliance registry, this process involves acute problem solving and Bios and Operating system reinstalls and upgrades, also Powershell scripts and command line knowledge for problem solving, Hardrive replacement and HP Laptop repair.

Provided IT Support and problem Solving for Intune Team and Information Technology Team.

Assisted with the Reimaging and Upgrades of over 1600 devices using different methods depending on manufacture and model.

Utilized Azure Cloud based integration for software and In-tune Endpoint Security install.

Provided problem solving and solutions to Team Members

Self Employed ( Small Business I.T. Support)

(March 2020- July 2021)

Supported multiple small business clients with remote and onsite IT Support.

Provides problem solving and small business solutions.

Cloud Data Storage solutions and troubleshooting.

Sun Electric, Sebastopol, CA 95472

(November 2007 – March 2020)

IT Support/ Systems Administrator

My key responsibilities included the following:

•Installed over 50 miles of Cat 5 Network cabling, and connections to Solar Interface for monitoring and adjustment per requirements of job order and client needs.

•Provided I.T. Desktop support to Sun Electric Solar Company up to 40 devices (laptops, Desktops, Apple, H.P., and Dell.)

•Maintained Network with Multiple Rack Mounted Switches Servers, and Fiber infrastructures, maintained Firewalls and Cisco Routers.

•Managed updates and Cloud Backups

•Upgraded and Repaired Broken devices.

•Maintained Cloud Backups and file storage.

•Provided weekend on call I.T. Support for weekend projects.

•Address, respond to, and resolve customer needs, questions, complaints, etc.

•Assure that all shift opening and/or closing standard operating procedures are performed, including all daily and scheduled (weekly, monthly, etc.) procedures.

•Managed time and material resources while locating prospective clients by consulting with residential and business property owners.

•Assisted in the Installation of additional power service requirements, breaker panels, service cables and solar power inverters w/ software integration.

•Assist in the taking of the monthly physical inventory. Order supplies as needed.

Medical Specialist, U.S. Army, US ARMY National Guard

(March 1989 - June 1997)

My key responsibilities included the following:

•Treatment Room Supervisor: Treated a variety of emergency situations, illnesses and in a Clinical and field setting, administered treatment under the instructions of a physician.

•Combat veteran Kuwait (1992-1993)

•Provided a wide variety of data entry into various programs for record keeping Diagnosis and analysis.

Software

•Programming languages: C#, HTML 5.

•Office: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Visio), Google Docs,

•Open Office, Office 365.

•Database: MS Access, MS SQL Server

•Collaboration/Online Meetings: WebEx, SharePoint, Lync, TeamViewer. Cisco Webex, Zoom, Google Meet

•Operating Systems: Windows Vista/7/8/10, AppIe IOS, Linux

• Service Desk: Freshdesk.com, ManageEngine, ServiceNow.

•Troubleshooting: SysInternals (autoruns, Process Explorer, Process Monitor, TCPView, etc…), NirSoft tools, Debugging Tools for Windows, Perfmon, Event Logs, command line functions (ping, pathping, ipconfig (/all, /release, /renew, /flushdns), system file checker (sfc /scannow), nslookup, tracert, telnet, etc..), Wireshark (http capture/debugger).

•Other: JIRA (issues/defects/enhancements management) Puppet, Microsoft Visual Professional 2013 SnagIt, A+ Certification

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