Service Representative Customer

Hajanirina Thorp

*** ********* ****** *** *

Ottawa, Ontario

K1S1S3

Email: *********@*******.***

Phone number: 343-***-****

Official Language

2English: Fluent (Mother Tongue)

Competencies and Skills

• Effective communicator, orally and in writing.

• Exceptional customer service skills.

• Accurate information provider.

• Reliable, with good interpersonal skills.

• Thorough knowledge of MS Office (MS Word, Excel, and PowerPoint).

• Adept at filing, writing, editing, and desktop publishing. Work experience

Interviewer

Elemental Data

April 2019 to November 2019, Ottawa, Ontario I interviewed clients on various topics such as the economy, politics and energy usage. Phone Sales

The Grocer's Shop

April 2018 to April 2019, Ottawa, Ontario I contacted clients to have them purchase top quality meats and grocery items.

Big City Windows and Doors

July 2017 to November 2017, Ottawa, Ontario I contacted clients to offer them a free estimate on windows and door repairs/replacements.

Door to Door Sales

Valley Roofing Service April 2015-May 2017, Ottawa, Ontario I contacted clients face to face to offer them a free estimate on roofing work or any renovation in and around the home.

Telemarketer

MSI

March 2015-April 2016, Ottawa, Ontario This position involved contacting clients for services offered from Bell Canada, for example, Bell Internet, Bell TV, Bell phone services, and movie packages. Sales Associate

Qikmo Technology

April 2013 to August 2013, Ottawa, Ontario

I contacted businesses to get their old websites up to par with the latest technology (refurbish their websites). Lead Generator

Direct Buy

May 2008 to August 2008, Ottawa, Ontario I used lead generation to draw potential customers’ interests into an insider’s guide to buying direct with DirectBuy and buying a membership. TeleSales Agent

Enterprise Windows and Doors

May 2009 to August 2009, Ottawa Ontario contacted clients to offer them a free estimate on window and door replacements.

Processing Clerk

Statistics Canada

April 2006 to September 2006, Ottawa, Ontario

I prepared and organized census information for statistical purposes. This involved organizing files and collecting data to be entered into an electronic database, including creating spreadsheets with speed and accuracy, such as statistical data entry. For example, obtaining information from various sources and entering them into the computer.

TeleSales Agent

Sears Air Quality Duct Cleaning, Carpet cleaning and Chemlawn Greenspace November 2003 to May 2009, Ottawa, Ontario I sold products and services for various companies in Ottawa, at their outbound call centres, including Sears Carpet Cleaning, Sears Air Quality Duct Cleaning and Chemlawn Greenspace. Oral communication skills and interpersonal skills played a vital role in these responsibilities. Office Worke

Krackers Catering

April 2000 to May 2003, Ottawa, Ontario

I performed administrative/office duties. This included typing, editing, desktop publishing, database management and receiving and forwarding mail.

Education

Bachelor of Arts Honours in Environmental Studies

Carleton University -

Ottawa, Ontario

September 2008 to June 2010

Bachelor of Arts in Geography

University of Ottawa -

Ottawa, Ontario

September 1993-September 1996

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