Customer Service Experience

MONT DEWOLFE

Chicago, Illinois 773-***-**** ************@*******.***

SUMMARY A results-driven and customer-focused service professional with a proven track record in ever-changing environments. Expertise encompasses customer service, bartending, hospitality, restaurant management, landscaping, irrigation and general labor. Routinely displays keen problem-solving skills and continuous drive to simplify and expedite processes in order to achieve efficiency, cut costs and satisfy customers. Recognized as an energetic and collaborative leader and team contributor who exceeds expectations through work ethic, communication and goal setting. EXPERIENCE DAN THE AQUAMAN Chicago, Illinois

Irrigationist and Landscaper 2017

• Planned, organized and carried out irrigation system installations in residential and business properties, including gardens, courtyards, parkways, decks, rooftops and patios.

• Regularly performed demanding physical labor, often involving extensive landscaping and general construction.

• Inspected and evaluated projects through all phases of buildout to maintain utmost quality and care.

• Coordinated with crew and client to bring projects to fruition under budget and ahead of schedule. SHIFTGIG Chicago, Illinois

Bartender, Wait Staff, Catering 2016-2017

• Performed various dynamic food service and drink preparation roles at concerts, festivals, conferences, meetings, etc.

• Coordinated and collaborated with crewmembers to ensure customer satisfaction during high-volume periods.

• Served key role in set up, breakdown, and maintenance of equipment. JOE’S SEAFOOD, PRIME STEAK AND STONE CRAB Chicago, Illinois Bartender 2011-2016

• Served critical role as bartender in fast-paced steakhouse.

• Provided excellent customer service, encompassing all aspects of hospitality and customer experience.

• Stayed abreast of changing food and drink trends in the Chicago bar scene. BARTENDER, BISTRO 110 Chicago, Illinois

Bartender 2009-2011

• Performed critical bartending role in high-profile French bistro on Chicago’s magnificent mile.

• Delivered excellent customer service, encompassing all aspects of hospitality and customer experience.

• Maintained up-to-date knowledge and skills regarding evolving drink and mixology trends throughout industry. DINKY’S TAVERN AND GRILL Chicago, Illinois

Manager and Owner 2003-2005

• Acted as General Contractor and Designer on complete build out of new restaurant and tavern in Chicago’s West Town neighborhood.

• Organized new kitchen and bar for highest efficiency.

• Hired and scheduled full kitchen staff.

• Hired and trained all front of house personnel.

EDUCATION JAMES MADISON UNIVERSITY

B.A. English and Communication Arts

CERTIFICATIONS Basset Certified & ServSafe Certified

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