Operations Manager, Customer Service Management, Office Adminstration

Stiina Luedtke

Operations Manager

619-***-**** ****************@*****.*** linkedin.com/in/stiinaluedtke San Diego, CA SUMMARY

Exceptional Operations Manager with over 20 years of experience driving operational excellence and business growth. Proven track record in optimizing inventory, streamlining processes, and managing customer success. Skilled in vendor management, resource allocation, and team leadership. Adept at leveraging technology to enhance operational performance and drive data-driven decision-making. Seeking a leadership role to apply extensive experience in operations, customer service, and team management to deliver operational excellence and foster business growth. AREAS OF EXPERTISE

Operations Management Process Optimization Project Management Strategic Planning Supply Chain Management Inventory Optimization Vendor Relations AP/AR Operations Budget Management Team Leadership Customer Success Management Data Analysis Performance Reporting Resource Allocation Quality Control Compliance Management Risk Mitigation Business Growth Initiatives Cross-functional Collaboration Training and Development Talent Acquisition Conflict Resolution Database Management Client Relationship Management TECHNICAL SKILLS

Microsoft Office Suite Google Workspace CRM Systems Database Management Inventory Management Software

Document Management Systems ERP Systems Data Entry QuickBooks Project Management Time Tracking Software Scheduling Software Electronic Communication Platforms Payroll Systems Vendor Management Systems Logistics Software Performance Tracking Tools Collaboration Tools Cloud Storage Services Customer Service Platforms

PROFESSIONAL EXPERIENCE

Operations & Inventory Manager 01/2022 - 04/2024 Guitars In the Classroom San Diego, CA

● Optimized inventory levels through coordination with 15+ international vendors, improving stock turnover and reducing carrying costs

● Implemented streamlined vendor management process, reducing order fulfillment time and enhancing operational efficiency

● Reduced operational costs by streamlining supply and instrument ordering processes and tuning logistics

● Improved resource allocation and operational effectiveness through collaboration with Director of Programs and Development

● Managed end-to-end supply chain operations, ensuring timely delivery of products and materials

● Developed and implemented inventory control procedures, resulting in improved accuracy and reduced waste

● Led cross-functional teams to improve operational processes and drive continuous improvement initiatives

● Utilized data analysis to inform decision-making and optimize inventory levels Operations & Accounting Administrator 07/2020 - 03/2022 AcrossTown Movers Lemon Grove, CA

● Improved revenue tracking accuracy to 98% through meticulous verification and entry of EFT transactions

● Managed commercial and military storage payments, enhancing client satisfaction and business relationships

● Assisted in estimating, scheduling, and executing commercial and military moving and storage services

● Conducted talent acquisition, interviews, and managed general office operations

● Implemented cost-saving measures, resulting in improved profitability

● Developed and maintained financial reports for management decision-making

● Streamlined administrative processes, increasing overall operational efficiency

● Managed vendor relationships and negotiations to ensure cost-effective service delivery Executive Administrator & Operations Manager 12/2015 - 06/2016 StockTrade San Diego, CA

● Managed lender and seller requests, reviewed analytics, and approved prospect website users

● Optimized team performance and acted as the main contact for assigned clients

● Led website project management, creating and publishing informational graphics and content

● Developed relationships with business owners and lending partners to facilitate funding

● Managed pipelines by processing guidelines and collaborating with underwriters

● Created and implemented workflow processes to improve operational efficiency

● Analyzed market trends and competitor strategies to inform business decisions

● Developed and maintained KPIs to track operational performance and drive improvements REFERENCES

Upon request.

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