Office Manager Customer Service

Amber Laney

**** *. ******* ***** · Chandler, AZ 85286 · 480-***-**** · ************@*****.***

Objective

Customer focused, detail oriented, task driven, efficient Office Manager with over ten years of experience looking to utilize my skills as a Remote Customer Service Representative

2009 – 08/2024 Diamond Rose Shears/Musashi Shears San Tan Valley, AZ

Remote Office Manager

Set up and manage payment plans

Contact customers regarding non-payment

Collect on past due accounts

Create invoices for orders taken over the phone

Send out emails regarding payments

Answer phones/emails

Manage and set up websites

Manage online shopping carts by adding or deleting products, updating pricing, inventory and pictures

Manage social media pages

Package and ship orders

Keep regular inventory of products

Enter transactions and sales into QuickBooks

Credit Card Processing

Processing commission checks in QuickBooks for Sales Representatives

2008 – 2009 Chandler Municipal Court Chandler, AZ

Court Clerk

Worked Customer Service window assisting customers on the options for their Civil Traffic Citations

Issued Orders for Defensive Driving School, set hearings or imposed fines

Entered citations into court system

Answered phones

Prepared files for Judge

Assisted Judge in the Criminal Courtroom and in Jail Court

Printed out and obtained signatures for court documents

Set future court dates

Drafted letters per Judge’s orders

Maintained court files

Opened and responded to mail

Processed payments that came through the mail

2006-2008 Tempe Municipal Court Tempe, AZ

Court Clerk

Entered citations into court system

Answered phones

Prepared files for Judge

Assisted Judge in Civil Traffic Courtroom

Printed out and obtained signatures for court documents

Drafted letters per Judge’s orders

Maintained court files

Opened and responded to mail

Kept track of files in the appeal process

Worked the Criminal Customer Service window assisting customers with filing Orders of Protection, Injunctions Against Harassment, answering any questions, directing customers to the appropriate courtroom

Experience Continued

2003-2006 Field Elementary, Mesa Public Schools Mesa, AZ

Special Education Teacher

Taught students grades 4-6 with Mild Mental Disabilities in a self-contained classroom

Taught Reading, Math, Science, Social Studies and Life Skills

Managed two assistants

Wrote and managed student Individualized Education Plans (IEPs)

Collected data on student goals

Worked with General Education Teachers on having my students in their classrooms as appropriate

Taught students at his/her ability/goal level in all subject areas

2002-2003 Higley High School, Higley School District Gilbert, AZ

Special Education Teacher

Opened up first Cross Categorical High School Program in the District

Started first Work Experience Program partnering with one of the District Preschools

Modified curriculum to student ability levels

Taught Math, English, Reading and Life Skills

Tested students for eligibility for Special Education Services

Wrote and maintained student IEPs

Communicated with General Education Teachers on student progress in their classrooms

Education

2000-2002 Arizona State University Tempe, AZ

B.A.E, Special Education

Graduated summa cum laude

1998-2000 Chandler Gilbert Community College Gilbert, AZ

Completed general coursework with goal of transferring to Arizona State University

Skills

Customer Service/Resolving issues with customers

Collecting and processing payments

QuickBooks

Word Press

Microsoft Word, Excel and Outlook

Data Entry

File Management

Customer Service

Communication

Website Management

Organizations

Kids’ Check In Volunteer at Desert Springs Church

Production Team Volunteer at Desert Springs Church

Score Keeper/Keeper of Pitch Count, Chandler National Little League/Legends Baseball

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