Technical Support Specialist

William A. Harrison

***** ******** ****

Lathrup Village, Michigan 48076

313-***-****

***************@*****.***

Seeking Customer Representative position when assisting customers with services via phone, chat or virtual in meeting the goals and objectives of an organization striving to maintain its customer base.

Comcast Inc 10/2004 to 02/2020. Technical Support. I support all 3 service Video, Internet and phone service by way of troubleshooting customers technical with their equipment but after issue resolved, I reviewed their current package to up sale them on other products service generating additional revenue for the organization.

EDS Inc 1300 Crooks Rd Troy, Michigan 48007. Technical Support/Helpdesk 2-2000- 4/2004 .

GMAC payroll Server to ensue payments from customer were processed through Pulsat Server.(Window NT Server) I also sold customer the Onstar service for GM Vehicles and assisted customers with Technical problems with system.

Tech Team Inc 6/1997- 10/1999. 28679 KellyRd Haperwoods, Mi 48225 Team Leader

Promoted from Technical Support Specialist:

I Supervised over 18 employees in Call Center to meet daily and monthly metrics.

Provided Technical assistance to UPS customers with all hardware, software products

UPS label reports, UPS label printers, tracking packages, Daily Report for Drivers.

I performed weekly payroll, conducted weekly team meetings and individual assessments once a week of job performance.

Conduct monthly job fair in evaluating future prospects employees.

I performed 6 month and yearly employee reviews

Education: Wayne State University BS in Management Information Systems

References: Furnished upon request.