It Support Data Center

AHMED IBRAHIM

**** ******* *** **. ********, OH *3235

614-***-**** ****************@*****.***

EDUCATION AND CERTIFICATIONS

IPMC University College - Systems Engineering

Central Conneticut State University - Computer Science. RELEVANT SKILLS

• ComptTIA Security+ • Data Analyst Certification

• IT support Certification • Network+

• Microsoft Windows Server • CCNA

• Google Cybersecurity Certification • Google IT Support Certification PROFESSIONAL SUMMARY

• Building racks and development work in data centers

• Over 4 years in all security (Tech) works and installations

• Excellent personal computing skills including proficiency with standard office automation software such as MS Word, Excel, Project, Visio and Outlook.

• Strong cable management skills and experience managing fiber & copper in a data center environment.

• Skilled server support administrator with over 5 years of experience in troubleshooting and data center management.

• Knowledge of IEC codes and NEC guidelines

Excellent customer service skills with strong problem-solving skills.

• Data center skills and experience in installing/moving equipment and cabling on a large-scale basis.

•Experienced Software and Hardware Specialist with expertise in troubleshooting, system configuration, and user support.

WORK EXPERIENCE

APPLE INC/DUBAI August 2020 - 2021

Security Technician

• Installing and configuring Access Control Systems and CCTV security cameras Installed equipment cages, racks, and cabinets to house customer's network, data equipment and power circuit.

• Pulling and dressing cables.

• Cable patching and conducting while helping in terminating and dressing of CAT 5/6 cables.

•Terminating access control systems

•Lifted 60-75lbs and performed working requirement needs.

•Troubleshooting and Testing cameras

•Terminating card readers, doors, Rex, Door contact and AVA IPMC/ACCRA,GHANA January 2019 - July 2022

Software & Hardware Support Specialist

•Efficiently diagnosed and resolved hardware and software issues to ensure minimal downtime.

•Installed, configured, and maintained computer systems, software applications, and peripheral devices.

•Delivered technical support and training to users, helping them effectively use various software and hardware.

CONFERENCE TECHNOLOGY June 2019 - December 2022

Install Tech (Security)

Experienced in:

• Pulling and dressing cables • Installing cameras and configuring cameras Ips

• Giving daily report to supervisors • Building racks and installing routers

• Networking and network wiring • TCP/IP, DNS, DHCP, and VLANs

• Programming and configuring security

Cameras

IBM/London, York Road January 2017 - November 2017

• Continuous Integration/Continuous Deployment (CI/CD): Implement and maintain C/CD pipelines to automate the build, test, and deployment processes, enabling faster and more reliable delivery of software updates.

• Documentation and Training: Documenting processes, configurations, and best practices is crucial for knowledge sharing and maintaining a reliable infrastructure. You might also provide training and support to other team members or stakeholders.

Contact this candidate