Account Manager A Full-Time

Corey D. Dudley

*** *** **** ******, ********, NY, 11214 ●C 646-***-**** ●E *************@*****.***

Objective

To obtain a full-time account manager position in a fast-paced environment utilizing the ability to promptly solve problems clients might encounter.

Skills Include: Excellent verbal, written, and instructional communication skills, self-driven, knowledgeable, skilled in imparting lessons and information in the absence of the supervisor, professional demeanor, multi-task management, Office 365, Excel, PowerPoint, and team leadership.

Professional experience

Newell Farmlands, New York, NY December 2017 - Current

Account Manager

●Manages day-to-day business relationships with existing retail accounts

●Conducts vendor analysis and makes recommendations for initiatives that optimize business growth

●Uses data to identify trends, opportunities, and risks, and translates those insights into actions to drive long-term growth

●Identify opportunities for systematic process improvement and drives those improvements at scale

ACS-Crossroads Juvenile Detention Center, New, NY November 2018 - March 2020

Youth Development Specialist

●Managed conflict and youth behavior while safely utilizing SCM and behavior model crisis intervention

●Provided structure for youth with pro-social activities pre-training

●Acted as mentor/role model to ensure youth better comprehended how to engage in community

●Engaged with team effort for youth safety with adherence to regulations set forth

TierPoint LLC, Hawthorne, NY February 2015 – November 2017

Data Technician

●Coordinated and participated in a variety of routine and complex research and data processing duties to assist investigators in gathering and compiling research data including establishment procedures

●Achieved optimal network performance through proactive maintenance, updates, and ongoing user support; resolved 98% of trouble tickets in less than 48 hours

●Managed IT projects including network and system installations, maintenance, and repairs in varied settings, such as remote field locations and on naval vessels

●Performed data abstraction and conducted literature reviews as needed to provide researchers with the necessary information to write papers to ensure the availability of data

●Developed standard collection and data loading processes for Central Facilities and Gathering Systems in order to improve the consistency and utilization of pipeline information

●Worked closely with the programming team to ensure system and processes are running optimal making improvements to our processes and help set up work automation

Irving Place Capital Management, New York, NY July 2012 – June 2015

Administrative Assistant

●Provided prompt, diligent, and outstanding administrative support to staff members across a fast-paced private equity firm practice significantly handling administrative work for senior partners

●Corresponded with an offsite company new hires obtaining relevant information/ documents assisting the company Supervisor with employee file organization and maintenance

●Maintained and archived incoming and outgoing hard-copy correspondence with a scanning system in a paperless office environment reviewing all legal hard copy documents

●Arranged all necessary preparations for meetings including informational legal documents, and other items needed to complete client meeting goals

●Contacted and responded to external business contacts at all levels inside or outside the organization in a collaborative and professional manner using judgment and discretion

New Settlement Community Center, New York, NY January 2009 – June 2012

Youth Care Specialist

●Assisted residents with improving relationships, positive social skills, increasing self-awareness, teamwork, and developing appropriate expressions of feelings and emotions

●Planned, lead, and supported team members with mentor match and youth development activities including service-learning, job shadowing, career exploration, life skills workshops, and recreation

●Coordinated and implemented services, mentoring match support, supervision, conflict resolution, service learning, youth development activities, and recognition, based on current research of best practices

●Provided guidance, supportive counseling, and crisis intervention to youth as needed including locating and coordinating services necessary to resolve a potential crisis

●Collaborated with youth, family, and community providers to develop and implement an Individual Service Strategy to meet the community integration and service coordinate needs of the youth

Education

Board of Education, New York, NY Graduated May 2013

General Equivalency Diploma

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