Support Technician Help Desk

Yahya Farooqui

630-***-**** • CHICAGO,IL. ****************@*****.***

EXPERIENCE

Computer Forensics Examiner Classwork Jan.2024 - May.2024 I College of Dupage I Glen Ellyn, IL

•Created and managed exact copies of storage devices to preserve original evidence through imaging and cloning.

•Utilized forensic software tools such as EnCase, FTK, and Autopsy to conduct thorough investigations.

•Performed keyword searches and metadata analysis to locate relevant digital evidence

•Developed detailed timelines of events by analyzing file timestamps and system logs.

•Recovered deleted, corrupted, or hidden files using specialized data recovery tools.

Help Desk/Network Support Technician Oct. 2023 - Jun, 2024 I College of DuPage

•Analyzed and solved a wide range of basic and complex network issues, resulting in improved response time and a clear understanding of recurring issues.

•Helping Students and Faculty with various 0365 applications such as Word, Excel, Outlook, and PowerPoint

•Provided First level of support for hardware, software, and network issues.

Network security classwork Aug. 2024-Dec. 2024

•Understanding of TCP/IP, UDP, HTTP/HTTPS, DNS, DHCP, and other protocol

•Configuration and management of cisco switches, routers, and firewalls

•Monitoring Network traffic and system logs to identify any potential threats

•Knowledge of Intrusion Detection/Prevention Systems (IDS/IPS)

Networking classwork Aug. 2023- November 2024

•Knowledge of comprehensive network topologies such as LAN,WAN,VPN

•Complex configuration of switches, routers and other end devices

•Set up access-control lists and permissions, route traffic in between networks.

•IP address management with DHCP and DNS to optimize efficiency in the network

CVS Onsite Technician Volunteer Jan. 2024- May 2024

•Assisted in the replacement and installation of faulty equipment such as printers, cables, and POS terminals

•Installed new power supply units for terminals enhancing the pharmacy technical infrastructure

•Provided on-the-spot technical support to resolve equipment malfunctions in order to keep the operations of the pharmacy running.

EDUCATION/CERTIFICATIONS

-Google Cybersecurity Certificate

-CCNA (Fall of 2024)

-Lewis University BS in Cybersecurity (Spring of 2026)

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