Customer Service Inventory Control
Resume:
Elizabeth Bonilla
Denair, CA *****
**************@*****.***
Detail-oriented warehouse and customer service professional with 12 years of experience in packaging, shipping, and receiving. Skilled in materials handling, quality inspection, and inventory control. Proven ability to work efficiently in fast-paced environments and maintain a clean and organized workspace. Possess a GED and a driver's license.
Work Experience
Packing and Shipping
UPS-Lathrop, CA
August 2023 to January 2024
• Operated packaging machinery to assemble, label, and package products according to company standards
• Ensured proper handling and storage of materials used in the packaging process to prevent damage or contamination
• Performed regular inspections on packaging equipment to identify any malfunctions or issues that could affect productivity or safety
• Maintained a clean and organized work area, including disposing of waste materials properly
• Maintained accurate documentation of packaged products including batch numbers, expiration dates, or other relevant information
Cashier/Customer Service
AMPM Arco-Salida, CA
February 2020 to January 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
Receiving
Orchard Supply-Tracy, CA
March 2018 to May 2020
• Conducted visual and dimensional inspections on received parts, identifying any defects or discrepancies
• Maintained accurate records of inspection results, documenting findings and reporting them to the appropriate departments
• Performed regular audits of supplier documentation to ensure compliance with regulatory requirements
• Contributed to the development of standard operating procedures (SOPs) for receiving inspections Warehouse/Driver
Interfaith Ministries-Modesto, CA
November 2015 to June 2017
• Optimized warehouse layout for improved efficiency in picking, packing, and shipping processes
• Efficiently loaded and unloaded trucks with merchandise, ensuring accurate inventory counts
• Operated forklifts and other equipment to safely transport goods within the warehouse
• Collaborated with team members to prioritize tasks and meet daily shipping deadlines
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed established procedures for packaging, labeling, and preparing products for shipment
• Adhered to all safety protocols when handling hazardous materials or operating machinery
• Maintained accurate records of loaded/unloaded items using computer systems or paper documentation
• Worked efficiently under pressure during peak periods while maintaining attention to detail
• Safely operated pallet jacks, hand trucks, dollies, or other material-handling equipment as needed
• Maintained a high level of accuracy when counting, sorting, and stacking merchandise Line Lead
Bell Carter Packaging-Modesto, CA
February 2012 to July 2014
• Supervised a team of 12 production line workers, ensuring adherence to quality standards and meeting production targets
• Maintained accurate records of production data including output quantities, downtime incidents, and defect rates for analysis purposes
• Assembled products on a fast-paced production assembly line, meeting daily production targets
• Inspected finished products for quality assurance, identifying and addressing any defects or issues
• Consistently met or exceeded production targets, ensuring on-time delivery to customers
• Supervised a team of XX production line workers, ensuring adherence to quality standards and meeting production targets
Housekeeping/laundry
Good Samaritan Rehabilitation Center-Stockton, CA
June 2008 to June 2011
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Managed inventory of cleaning supplies and submitted purchase orders as needed to maintain adequate stock levels
• Maintained inventory of cleaning supplies and equipment, restocking as needed to ensure uninterrupted workflow
• Utilized industrial washers and dryers to process large volumes of laundry efficiently
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of all assigned areas by following established protocols and procedures
• Followed proper waste disposal procedures to maintain cleanliness standards and promote environmental sustainability
Education
GED
Phoenix College - Arizona
January 2007 to June 2007
Skills
• Upselling
• Quality Assurance
• Quality Inspection
• Merchandising
• Order Picker
• Cleaning Experience
• Pallet Jack
• Shipping & Receiving
• Packaging
• Load & Unload
• Order Picking
• Manufacturing
• Machining
• Laundry
• Inventory Control
• Shift Management
• Maintenance
• Warehouse Experience
• Materials Handling
• Food Preparation
• Heavy Lifting
• Home Care
• Delivery Driver Experience
• Assembly
• Forklift
Certifications and Licenses
Driver's License
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