Customer Service Logistics Coordinator

KJ

KELLIE JOHNSON

*************@*****.*** 580-***-**** Ardmore, OK 73401

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Computer proficiency

Five years of customer service training

Proficient in problem-solving

Excellent team player

Innovative

OSHA Compliant

DEJ Logistics, Inc. Dallas, Texas

Logistics Coordinator

01/2019 - 08/2024

Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.

Organized and monitored the shipment of products in accordance with customer requirements.

Coordinated daily transportation activities including scheduling, routing, tracking and documentation.

Analyzed data to identify cost savings opportunities in the logistics process.

US Security Associates Marietta,

Oklahoma

Armed Security Officer

08/2017 - 10/2018

Patrolled assigned areas to detect suspicious activities and persons. Conducted security checks on personnel entering and exiting the premises. Monitored surveillance cameras to detect any criminal activity or violations of policy.

Correctly entered inbound and outbound trucks

Black Gold Casino Wilson, Oklahoma

Operations Supervisor

12/2010 - 04/2017

Developed and implemented standard operating procedures to ensure efficient workflow.

Identified areas of improvement and developed strategies to increase efficiency.

Monitored staff performance and provided feedback for improvement. Healdton Police Department Healdton,

Oklahoma

911 Emergency Dispatcher and Jailer

01/2010 - 12/2010

Received incoming calls from the public and determined the nature of the emergency.

Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.

Maintained contact with field units via radio, providing directions and assistance as needed.

Maintained accurate log of all calls, jailed individuals, and radio Summary

Skills

Experience

communication.

Wilson Police Department Wilson,

Oklahoma

911 Emergency Dispatcher

06/2009 - 03/2010

Received incoming calls from the public and determined the nature of the emergency.

Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.

Maintained contact with field units via radio, providing directions and assistance as needed.

Maintained accurate typed log of all calls and radio traffic. Wilson High School Wilson, OK

High School Diploma

05/2009

Honor Roll all four years

Ranked in Top 10% of class

Class President all four years

Member of the Beta Club

Completed online course as Medical Administration

3.5 GPA

Education and Training

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