Customer Service Data Entry
Resume:
Kevin Charity
Woodbridge, VA ***** 804-***-**** **************@*****.***
Professional Summary
Dedicated and detail-oriented Internal Operations Specialist with over 6 years of experience in customer service, data entry, and inventory management. Proven ability to manage operations efficiently, build professional relationships, and provide exceptional service to clients and partners.
Skills
Software: Microsoft Office/Teams (Excel, Word, etc.), Google Suite, Dealertrack Software, CRM Systems
Operations: Data Entry, Invoicing, Inventory Management, Merchandising Customer Service: Client Communication, Order Processing, Issue Resolution Other: Commercial Driving
Experience
Internal Operations Specialist
PARS: Professional Automotive Relocation Services, Inc., Gainesville, VA January 2023 - PRESENT
● Enter data from CRM Dealertrack Software into Excel worksheets weekly.
● Manage direct communication with customers, including FMCs and their clients.
● Negotiate transportation, registration, and repair issues with customers.
● Monitor and manage the team dashboard to complete tasks and keep orders moving.
● Develop professional working relationships with clients, field offices, co-workers, and vendors.
Customer Service Representative/Driver
FinishMaster, Woodbridge, VA
June 2022 - January 2023
● Assisted customers with product selection through inventory systems and processed payments.
● Inventoried, received, and staged automobile parts for pickup and delivered parts across Northern Virginia.
Customer Service Representative/Driver
Richmond BMW, Richmond, VA
June 2021 - June 2022
● Assisted customers with order payments and processed orders and purchase receipts for partnership dealerships.
● Inventoried, received, and staged automobile parts for pickup and delivered parts across the Greater Richmond area.
Customer Service Representative/Driver/Warehouse
Max Finkelstein, INC., Richmond, VA
October 2020 - June 2021
● Assisted customers with order payments and processed orders and purchase receipts for partnership dealerships.
● Inventoried, received, and staged tires for pickup and delivered parts across Virginia. Merchandiser
Breakthru Beverage Group, Richmond, VA
October 2019 - October 2020
● Stocked, built, and merchandised wine displays across multiple stores in the Greater Richmond area.
Customer Service Representative/Driver
Haley Ford, Richmond, VA
June 2017 - September 2019
● Assisted customers with order payments and processed orders and purchase receipts for partnership dealerships.
● Inventoried, received, and staged automobile parts for pickup and delivered parts across the Greater Richmond area.
Education
George Wythe High School, Richmond, VA
● High School Diploma
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