Customer Service Data Entry

Queena Williams

Knightdale, NC

****************@*****.***

Work Experience

Correctional Case Manager

North Carolina State Prisons - Raleigh, NC

February 2016 to September 2024

1. Data Entry

2. Customer Service Rep.

• Perform correctional casework in an institutional setting

• Provide professional customer service to the jails, Clerk of courts, Probation Officers Transitional Housing and etc

• Develop, evaluate, and analyze program needs and other data about inmates

• Evaluate progress of individual offenders in the institution

• Coordinate and integrate inmate training programs

• Develop social histories; evaluate positive and negative aspects in each case situation, and develop release plans.

• Coordinated and arranged meetings/interviews, prepared agendas, and prepared facilities, including catering options for major meetings and conferences

• Scheduling and performing conference calls for offenders

• Prepared outgoing mail and correspondence including e-mail and faxes

• Trusted to draft, review and process highly confidential correspondence Customer Service/Claims- Part time

American Family Insurance

October 2021 to January 2023

Submit/process customers claims upon reporting.

Data entry.

Professional customer service.

Set up car rentals.

Update customer’s information.

Transferring calls.

Upload photos for customers.

Customer Service Representative

ECU Bookstore - Greenville, NC

July 2010 to January 2016

• Deal directly with customers either by telephone, electronically or face to face

• Respond promptly to customer inquiries

• Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information

• Perform customer verifications

• Set up new customer accounts

Transportation Officer

Greene Correctional Institute - Maury, NC

April 2006 to May 2010

• Coordinated department schedules

• Coordinated drug screenings, background checks and fingerprinting

• Arranged and coordinated travel schedules

• Prepared daily, weekly, and monthly expense reports for Senior Executives

• Inventoried supplies and property

• Transfer medication by state vehicle

• Transport offenders to medical. appointments

• Assisting medical staff in the medical department

• Provide security within the prison facility

Human Resources Assistant

Convergy's - Greenville, NC

September 2002 to March 2006

• Coordinate and schedule conference calls for HR team

• Coordinate department schedules and managed calendars for senior management

• Coordinate drug screenings, background checks and fingerprinting

• Arrange and coordinate travel schedules/created expense reports using Concur

• Coordinate and arrange meetings/interviews, prepared agendas, and prepared facilities, including catering options for major meetings and conferences

• Prepared daily, weekly, and monthly expense reports for Senior Executives

• Inventoried and ordered office supplies for department

• Prepared outgoing mail and correspondence including e-mail and faxes

• Trusted to draft, review and process highly confidential correspondence Education

None in CRC/Silver

Lenoir Community College - Snow Hill, NC

March 2014 to March 2014

None in Pharmacy Technician

Lenoir Community College - Snow Hill, NC

August 2013 to November 2013

None in Medical Billing & Coding

Lenoir Community College - Snow Hill, NC

May 2012 to August 2012

High school diploma in High School/GED

Lenoir Community College - North Carolina

March 2010 to June 2010

Skills

• Case Management (4 years)

• Crisis Intervention

• Intake Experience (5 years)

• Security

• Law Enforcement (6 years)

• Social Work (4 years)

• Individual / Group Counseling (4 years)

• Addiction Counseling (4 years)

• Medical Billing (1 year)

• Medical Coding (1 year)

• Microsoft Office (7 years)

• Medical office experience

• Pharmacy technician experience (1 year)

• Behavioral health (4 years)

• Caregiving

• Customer service (10+ years)

• Administrative experience (10+ years)

• Data entry

• Customer service (10+ years)

Languages

• English - Expert

Certifications and Licenses

Medical Billing and Coding

May 2012 to Present

Pharmacy Technician

August 2013 to Present

CRC/Silver

March 2014 to Present

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