Customer Service Assistant Manager

Joanna Huckabee

*** ******** **. ***. *** Kernersville, NC 27284

Cell: 336-***-**** – ********@*****.***

Objective

Talented and highly motivated professional in search of a career that will allow me to use my academic and professional expertise in the customer service, sales and administrative industries. Eager to help develop and meet sales goals within a team setting.

Education

Forsyth Technical Community College August 2013 – May 2016 Middle College at Forsyth Technical Community College – Graduated June 2013 Skills

Customer relationship management

Sales strategies

Highly effective communication skills

Strong prioritization and organizational skills

Solid attention to detail

Proficient in Microsoft Office

Dedicated team player

Deadline-driven

Experience

Head Bartender & Server - December 2019 to Current Coast Seafood & Steak Street Restaurant High Point, NC

Greet customers, present menu and take food and beverage orders

Verify customer’s identification for age requirements for alcohol purchases.

Mix alcoholic beverages and specialty restaurant cocktails

Make suggestions based on preferences and up-sell when appropriate

Clean and maintain tables and bar area, arrange bottles and glasses to create attractive displays.

Calculate tabs and process payments.

Train onboarding staff members

Assistant Manager - December 2017 to November 2019 East Coast Wings + Grill Kernersville, NC

Implemented business strategies to maximize customer satisfaction and increase sales.

Hire & train new staff

Handle restaurant budget

Ensure all equipment and procedures are up to code

Monitor inventory

Communicate with vendors

Solve customer complaints

Certified Nursing Assistant (CNA) - February 2014 to September 2017 Arbor Ridge Assisted Living Kernersville, NC

Patient Care & Safety

Medical Records & Charting

Vital Signs & Patient Monitoring

Privacy/HIPPA Regulations

Patient Advocacy and Support

Sanitization and Housekeeping

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