Customer Service Quality Control

SKILLS HIGHLIGHTS

POS (Aloha, Micros, & Toast)

To-Go Order Preparation

Food Sales and Promotion

High-Volume Dining

Process Payments

EXPERIENCE :

Server Training

Sales Expertise

Dining Customer Service

Food Preparation and Safety

Special Dietary Requirements Dining

Area Maintenance

Order Accuracy

Quality Control

Food and Beverage Pairings

Dining Crew Workflow Optimization

Lead Server Zaytinya (Mediterranean Restaurant By Chef Jose Andres) New York, NY July 2022 to Present

• Cultivated warm relationships with regular customers.

• Arrange and prepares tables for customers to offer memorable experiences to guests and foster repeat business.

• Seated customers in a timely manner by managing reservations and waitlist skillfully.

• Greet guests and present them with the menu, informed guests of testing menu, specials and menu changes, make Suggestions and answers questions regarding food, beverages, allergies and any dietary restrictions.

• Process guest orders to ensure all items are prepared properly and on a timely basis that guests are satisfied with the food and service, responses to additional requests and determined when the meal been completed.

•. Communicate with the host and hostess, server assistant, food runners, kitchen staffs, bartenders and entire station

•. to ensure guests satisfaction with food and service. Server Gato (Mediterranean Restaurant By Chef Bobby Flay) New York, NY May 2014 to 2020

• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

• Cultivated warm relationships with regular customers.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Bussed and reset tables to keep dining room and work areas clean.

• Resolved customer complaints promptly and professionally to maintain a positive reputation.

• Utilized communication practices with in n kitchen staff to deliver customer meals in a timely manner.

• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

• Seated customers in a timely manner by managing reservations and waitlists skillfully.

• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff. PROFILE m

Reliable and experienced Server/Captain successful at providing fast, high - quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

MOHAMMED

T

ISLAM

( MOE )

New York, NY 10024 ■ (646) 240 - 1751 ■ **********@*****.***

• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Captain A Voce (Contemporary Northern Italian Cui New York, NY June 2012 to September 2015

• Exhibited expert knowledgeco of alcoholic beverage service standards, laws, and regulations.

• Trained and managed dining room staff with diverse service backgrounds.

• Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.

• Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.

• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times. EDUCATION

University of Texas Associate Degree in Business Administration Arlington, TX CERTIFICATIONS Qualifying Certificate of Food Protection 2024 ALCOJO AWARD TIPS CERTIFICATE 2024

Alcohol Training and Awareness Certificate 2022

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