Mortgage Loan Processor

Klooed Mustaf a

**** * ******* **., ****, AZ ****1

Phone: 480-***-**** Email: *******@*****.** m

Professional Summar y

Experienced and detail-oriented mortgage loan processor with over 22 years in banking operations, specializing in managing loans from submission through post-closing. Strong background in analyzing financial documents, coordinating with loan officers and underwriters, and ensuring compliance with regulatory guidelines. Proven track record of maintaining high standards of service while processing large volumes of loans under tight deadlines . Professional Experienc e

Mortgage Loan Processor 3

Wells Fargo Bank – Oct 2020 – July 202 2

• Reviewed and verified loan applications, ensuring all required documentation was complete and accurate .

• Collaborated with loan officers, underwriters, and customers to gather financial information and address missing documents .

• Analyzed credit reports, income statements, and asset documentation to assess borrower eligibility and clear underwriting conditions .

• Managed 60+ loan files daily, ensuring efficient communication and timely submission to meet service level agreements (SLAs) .

• Reduced processing time by 20% through improved workflows and proactive issue resolution .

• Ensured all loan files met compliance requirements with federal regulations and Wells Fargo policies .

Operations Processor 3 (Work Director )

Wells Fargo Bank – Tempe, AZ Aug 2000 – Oct 202 0

• Supervised daily operational activities, including the preparation and mailing of statements, checks, and payroll notices .

• Collaborated with various teams to ensure accurate payroll processing and timely payment distribution .

• Reconciled accounts using CORE TRX, Hogan, and TSO systems, ensuring operational and financial accuracy .

• Trained and managed staff to meet compliance standards and achieve performance metrics in high-volume environments .

• Provided customer service support, resolving inquiries promptly to maintain a high level of client satisfaction .

Educatio n

• Associate of Applied Science – Fashion Merchandising and Design Mesa Community College 201 5

• Associate of Arts – Banking and Accounting (Certificate in Management) Mesa Community College 201 5

Certifications & Trainin g

• Certified in Mortgage Processing

• Certified in Treasury Management

• Certified in Checks and Payroll Processing

• Leadership Management LPD – Olympus 2 Leadership Training Course (2005 ) Key Skills & Competencie s

• Mortgage Loan Processing: Skilled in reviewing loan applications, gathering financial documents, and troubleshooting issues to ensure smooth processing .

• Financial Document Analysis: Expertise in evaluating credit reports, income statements, and asset documentation to determine loan eligibility .

• Compliance & Regulation: Strong understanding of federal, state, and local regulations governing mortgage loans and banking operations .

• Operational Systems: Proficient with loan processing software (e.g., Encompass) and banking systems (CORE TRX, Hogan, TSO) .

• Communication & Customer Service: Excellent at managing client relationships and providing timely updates throughout the loan process .

• Multitasking & Time Management: Ability to manage multiple loans simultaneously in a fast-paced environment while meeting deadlines .

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