Customer Service Data Entry

Denzil Layne

***-** ***** ****** ********, NY ***22

~ C: 929-***-**** ~ E: ********@*****.***

Customer Service Professional

Customer service professional with over ten years of sales and marketing experience looking to obtain a position within the customer service industry that will challenge me and further progress my skills. EDUCATION

Medgar Evers College New York City, NY

Major: Graphic Design Date: 2008

RELEVANT EXPERIENCE

World Tree Daycare Rosedale, NY Customer Service/Day Care Assistant 01/2013-Present

· · Communicated with potential clients daily via telephone and email and provided follow ups as needed for information regarding services.

· Provided exceptional customer service to retain clientele by managing wellness needs such as communicating with healthcare professionals, other staff, and caregivers.

· Provided a school based curriculum for up to 12 children to prepare for transition to preschool.

· Assisted day care supervisor by leading children in Activities of daily living such as personal hygiene and grooming, dressing, toileting, and feeding at mealtimes. Career Group, Inc New York, NY Independent Contractor 01/2018- 01/2019

· Assisted with transport and stock of luxury merchandise.

· Assisted in setting up for corporate events and sample sales for specialized clients.

· Developed quarterly visual merchandising planograms to promote increased product sales. Nations United Valley Stream, NY/Fairfax, VA Sales Representative Manager 02/2016-01/2018

· Provided product knowledge to over 135 clients weekly.

· Complied with the company's sales plan to exceed assigned goals for professional advancement.

· Managed team of 3 employees and conducted 4 interviews weekly to onboard new employees. CUNY York College Jamaica, NY College Administrative Assistant 02/2014-2/2015

· Performed routine clerical duties such as distributing mail, faxing, filing, and data entry to maintain over 45 student records daily .

· Supported library operations and activities by providing weekly coverage, attaining to needs of visitors, and explaining policy and procedures.

· Managed multiple phone lines with over 30 phone calls daily to address questions and concerns. Macy’s Garden City, NY Sales/Customer Service Manager on Duty 06/2009-02/2011

· Supervised and implemented all seasonal floor sets to comply with company standards and deadlines.

· Assisted in tracking inventory and ordering merchandise/supplies according to corporate guidelines to maximize sales and maintain store appearance.

· Assisted in leading daily opening and closing procedures via daily store operations, including cash handling, data entry of sales, and shift procedure to improve staff efficiency.

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