Technical Support Tech
Resume:
Carole Camille McCabe
Home# 402-***-****
***********@*****.***
Objective: A results oriented person looking to enter into a relationship with a well established organization that will allow me to utilize my skills. I am seeking a challenging career where my creativity and principles can be used to fullest potential and advance in the organization.
Pure Talk Technical Support
November 2021 to March 2024
11100 Alcovy Rd. Covington GA
Technical Support on Android, Microsoft, and I-phone based devices,. Changed and and ported phone numbers to and from different carriers via e-sim and sim cards. Submitted tickets and rmas on devices that were not working properly. Provided the best customer service to the clients to resolve every concern.
August 2020 to Nov 2021
Brinks Home Security Digital Tech Support(1990 Whittington Pl. Farmers Branch TX 75234)
Chat agent. Tech Support on the Different Alarm systems. Showed customers how add their cameras, sensors and motion detectors to the app. Change the security codes. Various account platforms and billing. All of the Security equipment troubleshooting.Support for Door locks, sensors, indoor/outdoor cameras, garage doors and panels.
.
2018 to April 2020 Cox Corporation Omaha Nebraska
Technical Support and Sales: Provided support for Modem phones, modems, internet, and cable tv. Was required to upsell to digital phones.. Tech support for email and remotes
2017 to Hayneedle Corp. Omaha Nebraska
Sales and and Recovery of parts. Spoke with the vendors to make arrangements for the customer to either receive parts or return the full item. Kept in touch with the customer until the parts or return has been received. Called carriers to make sure that the product was en route or located missing parcels. The company closed.
January 2012 to October 2017 Omaha NE 68144 Sitel Corporation
Technical Support for Directv Sales, Billing, Orders and Upgrades. Take calls and get the Directv receivers working and internet working with equipment Satellite TV. The company became ATT
September 2008 to January 2010 Charlton Corporation 411 N Newcomb Street Whitewater, WI 53190
Telesales for Comcast and Inbound Customer Support for Time Warner Cable Customer Service.
Aug 2006 - November 2008 Time Warner Cable 40 La Riviera Pkwy Waterfront (after purchase of Adelphia)
Tier 2 Technical Support for Roadrunner High Speed Data. (Call Center). Many inbound calls taken daily. Utilized various inter-office software. Multiple billing platforms (ACSR) and (DST), ESS (Remedy) IEX. Provided support to, Freedom Anti-Virus; Anti Spyware, Support for Windows Vista, XP, Windows 2000, NT, ME, Win98, etc. EZ-Armor, EZ-Trust/Zone Alarm. CA Associates.
June 2005 - August 2006 Adelphia Communications 40 LaSalle Pkwy Waterfront
Tech Support for High Speed Internet. (Call Center) Specializing in technical support TSR 1 Multiple calls taken daily utilizing intranet and various office software.
COMPUTER SKILLS: DOS, COMPUTER SKILLS: DOS, Microsoft Word classes, up to the most current Word for Windows, PowerPoint, Microsoft Office, Microsoft Outlook and Excel. Access can
work with any windows based programs. Mail merges, etc. Windows Server can work with any windows based programs. Mail merges, etc. Windows Server
EDUCATION: Associates Degree in Computer Networking
ITT Technical Institute Graduate with Associates in Computer Information Systems
Private Industries Council Computer classes. Erie Community College, 3 semesters. Computer Information Systems and Accounting Principles classes. Anderson High School, Austin Texas Graduate. Cosmetology License Looking for a position to satisfy my career objective
References
Carole “Camille” McCabe
Jennifer
Charlton Corporation
411 North Newcomb Street
Whitewater, WI 53190-1401
Tel: 262-***-**** Ext 800
Fax: 262-***-****
Judy Barnas
Supervisor
Roadrunner (Time Warner Cable)
40 La Riviere Dr. Buffalo, NY 14216
Email: ****.******@*******.***
10 pm to 6 am
Employee
Hectors Hardware
Jimmy Hector (Nephew)
Norman Liberatore (deceased)
Accountant
Hectors Hardware
Any time
Worked on an accounting project together for the chain of stores
Personally know the Hector Family
Mike Kozslowski
Accountant
The Bulb Man
2207 Elmwood Ave. Bufalo, NY 14216
Ph#716-***-****
Fax:716-***-****
8am to 5 pm
Supervisor
Employee
Contact this candidate