Customer Service Travel Consultant

Tonya

Carter

Specialized Corporate

Travel Consultant

Contact Information

*** ******* ****** ***, ********

29081

843-***-****

***********@*****.***

LinkedIn:

linkedin.com/in/tonya-brad

Skills

• Airline Tickets

• Sabre Scripts

• Formax ticketing tool

• Corporate Accounts

• Smart Booking Platform

• Hotel Reservations

• Salesforce

• Air Travel

• Group Travel

• Native Sabre

• GDS

• Car Rentals

• Business Travel

• Travel Authorizations

• Global Travel Program

• Sabre GDS

• Customer Service

• Business Development

• Quality Control

• Negotiation

• Pricing

• Reservation System

Experienced Travel Consultant with six years of expertise in managing and organizing travel arrangements, providing exceptional customer service, and developing relatio- nships with vendors.

Employment History

Specialized Corporate Travel Consultant Jun 2021 - Present American Express Global Business Travel-Remote • Remote

• Managed all aspects of travel for corporate VIPs

• Utilized Sabre GDS to efficiently book domestic and international flights, hotel accommodations, car rentals, and ground transportation

• Coordinated travel arrangements for corporate clients, resulting in increased client satisfaction scores

• Provided exceptional customer service by promptly responding to client inqu- iries and resolving travel-related issues

• Developed and maintained relationships with preferred vendors to secure the best rates and ensure high-quality travel experiences for clients

• Created detailed itineraries and travel plans tailored to each client's specific needs and preferences

• Stayed up-to-date with industry trends and changes in travel regulations to provide accurate information to clients

• Consulted with corporate clients to understand their travel needs and prefe- rences

• Provided personalized travel recommendations based on company policies and budget constraints

• Ensured all travel bookings adhered to company travel policies and guidelines Corporate Travel Consultant Nov 2018 - Jun 2021

Direct Travel-Remote

• Managed and organized travel arrangements for clients, including booking flights, hotels, rental cars, and activities.

• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and offering personalized travel recommendations.

• Developed and maintained relationships with vendors and suppliers to neg- otiate competitive rates and secure exclusive deals for clients.

• Stayed up-to-date with industry trends and destination knowledge to provide accurate and insightful travel advice to clients.

• Utilized travel booking systems and software to efficiently process reservatio- ns, track itineraries, and manage client profiles.

• Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.

• Coordinated and maintained airline, automobile, and hotel reservations util- izing Sabre reservation system.

• Handled contracted corporate accounts for business travel.

• Experienced with Sabre Red 360 reservation system, Microsoft Office Products, Call monitoring systems and Call center management tools. Education

Bachelor's Dec 2014 - May 2018

University of Phoenix - Remote

Certifications

IATA Certification

April 2023

Sabre Certificate of Completion

February 2023

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