Scrum Master Program Coordinator

SULAIMAN AHMED

Program Coordinator

MD ***.******@*****.*** 301-***-**** Active Top-Secret Clearance

STATEMENT OF QUALIFICATIONS

Certified Scrum Master, Product Manager, and Program Coordinator with over 8 years of experience in coordinating and managing complex projects from concept to execution. Skilled in facilitating schedules, monitoring project progress, and ensuring deliverables meet client needs and deadlines. Proficient in content design and driving adoption of internal tools. Known for excellent communication and problem-solving skills, excels in building relationships with stakeholders and presenting to leadership. Experienced in product design, content design, and managing programs with multiple stakeholders. Certified in AWS Cloud and Google Cloud with an active top-secret clearance.

CORE & TECHNICAL COMPETENCIES

Agile Road Mapping Digital Marketing Metrics and Analytics A/B Multivariate Testing Strategic Planning Relationship Building HTML CSS JavaScript AWS Cloud JIRA

PROFESSIONAL EXPERIENCE

RELI Group INC – Senior Program Coordinator – Remote October 2023 – Present

Led cross-functional teams to resolve over 10 high-impact and high-visibility security issues, enhancing the security posture of the Transportation Security Administration.

Cleared a 5-year backlog of critical features within 6 months by overhauling the work intake process, significantly improving operational efficiency.

Rebuilt and strengthened relationships between the team and key stakeholders, including Product Owners and Business Owners, resulting in improved collaboration and communication.

Maintained a high level of transparency with stakeholders regarding work intake and project timelines, earning commendations for effective and honest communication.

Implemented process improvements that increased team productivity by 25%, leading to faster resolution of security issues and feature requests.

Deloitte – Senior Consultant / Product Manager / Content Designer – Remote April 2021 – May 2024

●As a Scrum Master, achieved a 2,430% increase in customer migration to the Army Cloud within a single year by streamlining and tailoring the Cloud Application Modernization Process (CMAP) using Azure, AWS, Google Cloud, and additional SaaS solutions resulting in enhanced efficiency and cost savings of over $400,000 YoY for clients.

●Implemented Amazon Bedrock / ChatGPT on an independently designed and developed webpage for customer support, resulting in 66% reduction in support inquiries due to improved user experience and information accessibility.

●Managed 5 cross-functional teams supporting 3 stakeholders and 2 senior managers to improve customer onboarding and readiness for the CMAP 200%.

●Utilized Amazon Code Whisperer to independently develop and design the FAQ page from scratch, and no direction using HTML, CSS, & JavaScript generating answers for 33% of potential customers questions.

●Led 6 proposal efforts, resulting in the successful acquisition of contracts exceeding a total value of $12.3 million.

Accenture Federal Services – Senior Scrum Master – Remote October 2019 – April 2021

●Guided 3 cross-functional teams to achieve an outstanding 253% increase in product/feature delivery for a globally used airport-passenger screening system within an 11-week Program Increment.

●Led 10+ senior engineers across various regions in the US to develop a solution for the COVID Flight Restrictions initiative.

●Developed profound subject matter expertise to ensure the seamless resolutions of 68 PO&Ms and other security audit findings.

●Orchestrated an agile transformation for over 150 individuals that cultivated process change by over 430%.

●Headed key parts of 3 proposal efforts, securing government and business contracts worth over $2.6 million.

Booz Allen Hamilton – Business Analyst – Washington D.C. March 2019 – October 2019

●Spearheaded 15+ evaluations and product development sessions of the current application flow and tech stack, resulting in actionable insights for the optimization of 36 internal applications and SaaS technology offerings.

●Facilitated initiatives with key partners that resulted in 65% optimization for 7 internal applications within 3 months.

●Oversaw research by using quantitative and qualitative data analysis to increase development efficiencies and initiatives by 90%.

TekSystems – Scrum Master / Program Coordinator – Arlington, VA September 2018 – February 2019

●Led 2 8-person cross-functional teams across engineering, design, and data, using agile scrum, at the Pentagon.

●Strategically crafted a visionary roadmap for the SharePoint application, enabling informed decision-making by sales leadership.

ActioNet, INC. – Agile Project Manager / Program Coordinator – Vienna, VA September 2016 – September 2018

●Executed a hybrid Scrum/Kanban method to effectively reduce the technical product backlog by over 45% within 6 weeks.

●Mentored and coached 5 cross-functional teams of 150+ individuals on agile methodologies to deliver high-quality products for a government system with over 151M users.

●Streamlined how stakeholders provided feedback on product demos, resulting in 73% better actionable feedback and clarity.

EDUCATION & CERTIFICATIONS

University of Maryland (UMUC) – Adelphi, MD

Bachelor of Science – Computer Science / Information Systems

Certifications:

AWS Cloud Architect Associate – May 2024

Google Cloud Architect Professional – Apil 2024

Generative AI Essentials – April 2024

AWS Cloud Practitioner – March 2021

SAFe 4.0 Scrum Master – March 2024

SAFe 5.0 Practitioner – January 2024

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