Customer Service Office Administrator
Resume:
SKILLS
Consultative sales
WordPress
Editing and proofreading
Ability to manage and prioritize multiple projects
Research, facts checking, and problem-solving skills
Communication in a collaborative environment
Technical and creative writing styles
Content Curation
Goal-oriented delivery
Excels at multitasking
Active listening
Proficiency with SharePoint
Customer Service
Professional knowledge of the Spanish language
KIMBERLY
iHEKWOABA
Profile
Creative, analytical, organized, versatile, resourceful, and dedicated Office Administrator with a background in marketing. Outstanding implementation of negotiation tactics. Experience working with marketing, sales, Subject Matter Experts, editorial teams, and external clients. A performance history of engaging and compelling communication. Strategic brand messaging and attention to details.
CONTACT
PHONE:
**********@*****.***
WORK EXPERIENCE
COpYWRITER
FREELANCE & Independent contractor
SEPTEMBER 2016–PRESENT
Assist clients in creating messaging and supporting business communication needs. Come up with an ideal customer profile. Act as a consultant for effective marketing practices. Create blogs, articles, social media content, website content, interviews, print media, digital media, and video scripts. Worked with clients to implement content curation. Helped in boosting brand awareness. Devised strategies and solutions based on market research.
Work-for-hire assignments for essential documentation. Lessened the burden of administrative tasks for startup companies.
OPTICAL ASSISTANT
FYi doctors
OCTOBER 2018 – JULY 2020
Fulfilled daily administrative assistant duties for the Optometrist. Managed overall appointment scheduling and coordination. Facilitated communications, received inbound and outbound calls, billings, and payments. Supported Optometrist with patient screening and scheduling. Demonstrated excellent and commendable performance. Frequently commended for being resourceful and astute.
Increased overall sales by the education of eyewear and eye care products.
communications intern
pr consult
DECEMBER 2017 — FEBRUARY 2018
Helped the Communications manager with pitching interview coverage for the clientele base. Implemented persuasive writing to inspire actions. Developed brand messaging aligned with media platforms. Collaborated with clients on creating content for multimedia outlets. Landed a client an interview with a radio station and printed journals.
Community Relations Personnel
Diversity Magazine Calgary
MARCH 2017 — SEPTEMBER 2017
Collaborated with the marketing team with brainstorming relevant topics for the magazine. Pitched stories for print media publications. Kept up to date with current events. Conducted interviews with Subject Matter Experts. Several of my articles and photography were published on both digital and print media platforms. Increased readership by investigating topics for diverse audiences.
Promoted sales and advertisement for the Magazine. Attained new clients for magazine advertisements. Networked with community members to report exclusive events. Scored a press release with The Honourable Ahmed D. Hussen MP, Minister of Immigration, Refugees and Citizenship in Canada.
Sales Associate
Hudson’s Bay
DECEMBER 2013 — JULY 2016
Reduced wait time for customers with effective processing of monetary transactions. Visually inspected and displayed merchandise with a professional outlook. Increased overall sales by suggesting/upselling store items.
EDUCATION
BACHELOR OF SCIENCE, MAJOR IN CHEMISTRY, MINOR IN SpANISH LANGUAGE AND CULTURE
University of Alberta, Edmonton, Alberta
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