Cocktail Server

**** ******* *** **, *** VEGAS, US, ***** • *************@*****.*** • 925-***-****

MAKONNA ONUOHA

Cocktail Waitress

PROFESSIONAL SUMMARY

Cocktail waitress with over two years of experience in dynamic nightlife, restaurant, and lounge settings, excelling in beverage and food service, customer engagement, and working in fast paced environments. Adept at upselling and social media promotion, I ensure seamless operations through teamwork and effective time management. I'm passionate about enhancing guest experiences and leveraging my skills in customer service and upselling to drive customer satisfaction and business growth.

EMPLOYMENT HISTORY

COCKTAIL WAITRESS, ATMOSPHERE MODELJune 2023 - Apr 2024

Deuces Kitchen & Cocktails (perm. closed)Las Vegas, NV

Elevate guest experiences through attentive service, swiftly delivering cocktails and food while maintaining a vibrant atmosphere and promoting events.

Ensure seamless operations by managing diverse tasks: order-taking, beverage preparation, food delivery, hookah setup, and thorough cleaning of all areas.

Drive sales by leveraging comprehensive menu knowledge, effectively upselling specials, and providing swift, courteous service to maximize guest satisfaction.

Foster a welcoming environment through teamwork, maintaining an upbeat attitude, and adapting to dynamic guest needs in a fast-paced lounge setting.

Optimize service efficiency by mastering POS systems, accurately processing transactions, and strategically promoting events on social media to boost attendance, drive revenue, and expand clientele base.

Proposed and implemented creative upselling strategies, resulting in notable increase in average check size and positive customer feedback.

HOOKAH ATTENDANTMarch 2023 - Sep 2023

Drais After HoursLas Vegas, NV

Greet and assist guests, enhancing customer satisfaction.

Elevate guest experience through personalized hookah preparation, fostering client relationships and ensuring seamless service flow in a fast-paced environment.

Maintain impeccable cleanliness standards for workstations and equipment, while expertly handling hookah adjustments to enhance customer satisfaction.

Proactively assisted team members, contributing to a cohesive work environment and improved overall guest service quality.

COCKTAIL WAITRESSMarch 2024 - Jul 2024

ART House Lounge (perm. closed)Las Vegas, NV

Ensured exceptional guest experiences by promptly serving drinks and food with a positive demeanor.

Served cocktails, beverages, food, and hookahs, calmly and quickly during peak hours.

Maintained cleanliness by sweeping, mopping, and cleaning surfaces efficiently.

Ensure seamless operations by managing diverse tasks: order-taking, beverage preparation, and thorough cleaning, while mastering POS systems.

COCKTAIL WAITRESSAugust 2022 - March 2023

Rose Bar (perm. closed)Las Vegas, NV

Efficiently served guests, enhancing their experience through timely service and attention to detail.

Skillfully served cocktails and food ensuring high-quality standards and guest satisfaction.

Maintained workstation cleanliness, contributing to a safe and welcoming environment for guests.

Drove sales growth by promoting events and menu specials, consistently exceeding upselling targets and enhancing overall customer satisfaction.

Fostered a team-oriented environment, coordinating seamlessly with kitchen and bar staff to deliver efficient, high-quality service during peak hours.

EDUCATION

BACHELOR OF SCIENCE, PUBLIC HEALTHMay 2024

University of ArizonaTucson, AZ

GPA: 3.4

SKILLS

Customer Service (Expert), Upselling (Experienced), Social Media Promotion (Experienced), Hookah Preparation (Expert), POS Systems, Beverage Service, Event Promotion, Cleaning, Time Management.

ADDITIONAL INFORMATION

CERTIFICATIONS

• TAM of Nevada: OE2022085795 Exp: 8/17/2026

• LV Metro Work Card ID: 8689162

• Food Handler Safety Card: 5152626 Exp: 5/4/2026

Contact this candidate