Operations Manager Project Management

PADDY OSEI AKOTO

312-***-**** **** S Vincennes Chicago IL 60653 ************@*****.*** linkedin.com

CERTIFICATIONS

●Certified Operations Manager (COM) – [ChristianServiceUniversityCollege], [2015]

●Lean Six Sigma Green Belt – [ChristianServiceUniversityCollege], [2014]

●Project Management Professional [KNUST], [2016]

●Certified Business Operations. Professional (CBOP)[Christian Service University College ],[2017]

LANGUAGES

English (Fluent), Twi (Proficient)

SUMMARY OF QUALIFICATIONS

Results-driven Operations Manager with over 6 years of experience leading cross-functional teams, optimizing processes, and driving efficiency improvements. Proven track record of managing day-to-day operations, ensuring high-quality standards, and meeting business objectives in fast-paced environments. Expertise in supply chain management, resource allocation, and strategic planning. Strong leadership, problem-solving, and . Strong problem-solving skills with a focus on finding innovative solutions to complex technical challenges. Excellent communication and teamwork abilities Passionate about staying updated with the latest advancements in technology and continuously learning new skills to enhance expertise in the field of computer science

TECHNICAL SKILLS

ERP Systems (SAP, Oracle)

Project Management Tools (Asana, Trello)

Customer Relationship Management (CRM) Systems

Data Analysis & Reporting (Excel, SQL)

Lean Six Sigma Methodologies

PROFESSIONAL EXPERIENCE

Ghana Revenue Authority. Ghana-kumasi (Tax Officer)

feb/2013 - December/2015

●Assisted in managing daily operations, ensuring compliance with safety regulations and quality

●Maintain a centralized vendor administration function against provider payouts.

●Liaise with team members in managing cash disbursements and record keeping.

●Assist in putting together budgets for the Ghana office

●Maintain relationships with local banking service providers to ensure the efficient running of our e-banking and payment systems.

MTN GHANA (Operations Specialist)

may/2016 - December/2021

●Assisted IN overseeing the day-to-day operations of the company's network and services within Ghana, ensuring smooth functionality, optimizing processes, managing resources, maintaining quality control, and leading teams to achieve operational goals, including network coverage, customer service, and efficient service delivery across different regions of the country.

Appiah brothers ltd.co. Ghana-kumasi

December/2021 - CURRENT

●Contributed to process improvement initiatives, reducing inefficiencies by [X]%.

●Supervised a team of [X] employees, providing support and guidance to achieve performance targets.

●Collaborated with vendors and suppliers to optimize supply chain performance and reduce costs.

●Assisted in budget management and allocation of resources, contributing to cost savings

EDUCATION

Christian Service University College

Bachelor of Business Administration 2013 - 2017

●Major Finance/Marketing

●Thesis: Financial Implications of Rebranding on Market Performance

●GPA: 3.40/4.00

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