Customer Service, Data Entry, Administrative Skills, Interpersonal

JENNIFER HANCOCK LaVergne, NT • 615-***-****

Email: ********@****.***

To enter a position with a stable company, using previous experience, knowledge, meet and exceed expectations.

EXPERIENCE

AUGUST 2016 - PRESENT

dna skils in order ot

SOLE PROPRIETOR, JENUINELY ME

Provide quotes and set appointments for cleaning and organization services

Establish and maintain rapport with new and existing clients

Address concerns and provide resolution for clients' cleaning and organizational needs Clean and maintain personal residences and business facilities

FEBRUARY 2009 - FEBRUARY 2016

CUSTOMER SERVICE EXPERT, T-MOBILE

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem Maintained customer records by updating and recording account information Handled high volume of inbound calls, made outbound calls to follow up to ensure customer resolution. Provided and exceeded sales and customer service goals

JANUARY 2007 - DECEMBER 2008

CUSTOMER SERVICE REPRESENTATIVE, ASURION Process wireless handset protection claims for customers Explain services, criteria, and procedures for insurance claims Handle inbound calls, data entry, provide customer satisfaction

EDUCATION

AUGUST 1997-DECEMBER 1999

MIDDLE TENNESSEE STATE UNIVERSITY

AUGUST 1997

DIPLOMA, RIVERDALE HIGH SCHOOL

SKILLS

Detail oriented • Adayptaitbli

• Eficient

• Multi-task

• Efective Listening,Clear communication

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