Call Center Representative
Resume:
Diane Young
Cincinnati, OH *****
*************@*****.***
Experience with working with a multitude of social and economic class of people. Excellent ability to communicate effectively with both consumers and staff. Seeking a position which will utilize my skills in an environment where long-term career building is the goal. Work Experience
Program Specialist II Healthcare Call Center Representative Remote EVERSANA - Cincinnati, OH
June 2020 to July 2021
Assist and Educate individual about the free medicine that was offered by Johnson & Johnson Patient Assistance Foundation.
Benefits Enrollment Specialist
Family Services - Cincinnati, OH
September 2015 to July 2019
Perform basic administrative tasks related to the job (i.e.: computerized tracking systems, statistical reports, case recordings, and other related information).
Assist clients in completing forms and obtaining eligibility verifications and required documentation to communicate directly with Job & Family Services, and assist in signing up eligible clients for benefits.
Screening clients for food stamps and medical insurance eligibility
Manage incoming calls
Process incoming/outgoing mail
Maintain and update database
Order office supplies
Liaise with other departments
Lead Customer Service Representative
Internal Revenue Service
January 1995 to October 2013
Provided a full range of administrative and technical assistance
Assist individuals and/or businesses by telephone and/or mail correspondence
Assist individuals and/or businesses by telephone and/or mail correspondence
Informed corporations, partnerships and small business taxpayers on compliance with tax laws
Set up short term payment plans or long term installment agreements
Answered tax law and procedural change questions within the IRS guidelines
Reviewed team member outbound and inbound calls records for completeness and accuracy
Responsible for training team members on tax law and procedure changes
Distribute, balance, monitor and report on workload in accordance with established workflow or job specialization.
Education
University of Cincinnati
1977
Diploma
Robert A. Taft High School
Skills
• Microsoft PowerPoint, Excel, Outlook, and Word
• Troubleshooting
• Needs Assessment
• Organizational Skills
• Bookkeeping
• Problem Analysis
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