Customer Service Medication Management
Resume:
Melissa Gilbert
Irvine, CA *****
***********@*****.***
Work Experience
Caregiver
Ollie Gatlin-Weatherford, OK
February 2024 to September 2024
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed Caregiver
Charles Li-Irvine, CA
September 2017 to February 2024
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
Sales Associate
Living Spaces-Irvine, CA
November 2017 to September 2020
• Negotiate mattress and adjustable base purchases.
• Run credit checks for financing.
• Maintain cleanliness.
• Sold mattresses
• Was able to showcase product knowledge and address concerns of customers
• Provided outstanding customer service
• Stocked inventory
• Provided a quick and exceptional customer experience
• Answered customer questions
• Assisted customers with locating items
• Maximized sales transactions
• Created inventory of products
• Restocked shelves
Joyce Lacey
Private Duty In-Home Care-Clinton, OK
January 2015 to September 2017
In home private caregiver
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management In Home Caregiver
Charles Lash-Custer City, OK
February 2010 to December 2015
In home caregiver
Groomer/Bather
Stacy's Grooming and Boarding-Weatherford, OK
February 2013 to July 2015
1. Bathed and dried dogs
2. Trimmed nails
3. Expressed anal glands
4. Gave medications
5. Kept play and sleep areas sanitary
Licensed Practical Nurse
Kingfisher Hospital-Kingfisher, OK
January 1999 to June 2014
• Administration of medications
• Personal care
• Assistance with activities of daily living
• IV therapy certified
• ACLS certified
• Administration of respiratory treatments
• Postoperative care
• Documentation review
Education
High school or equivalent
Hydro-Eakly High School - Hydro, OK
Licensed Practical Nurse in Practical Nursing
Western Technical College - Burns Flat, OK
Skills
• Administrative Experience (5 years)
• Customer Service (10+ years)
• Microsoft Powerpoint (5 years)
• Computer Skills (10+ years)
• Management Experience (10+ years)
• Communication skills (10+ years)
• Inside Sales
• Outside Sales
• Pet Grooming
• Pet Care
• HIPAA (10+ years)
• Hospital Experience
• Critical Care Experience
• Medical Billing
• Nursing
• Typing
• Computer Literacy (10+ years)
• Proofreading (4 years)
• Microsoft Excel
• Microsoft Word
• Medical terminology
• Customer support
• High-end sales
• English
• High-end sales
• Sales
• Live chat
• Social media management
• Medical records
• Transcription
• PTSD Care
• Basic IV
• Experience administering injections
• Dog handling
• Care plans
• ADLs
• Leadership
• Analysis skills
• EMR systems
• Medication Administration
• Animal Care
• Patient Care
• Triage
• Venipuncture
• Epic
• Laboratory Experience
• Time management
• Microsoft Office
• Documentation review
• Medical terminology
• Medical records
• Typing
• HIPAA
• Hospital experience
• Medical billing
• Organizational skills
• Sales
• Inside sales
• Leadership
• Laboratory experience
• Proofreading
• Customer service
• Epic
• Critical care experience
• Analysis skills
• Social media management
• Vital signs
• EMR systems
• Communication skills
• Computer skills
• Medical office experience
• Computer literacy
• OSHA
• Animal handling
• Animal care
• Medication administration
• Pet care
• English
• Wound care
• Basic life support
• Patient service
• Anatomy knowledge
• Filing
• Medical administrative support
• Management
• Phone etiquette
• Medical receptionist
• Front desk
• Patient care
• Hospitality
Awards
Top Sales
March 2018
Top sales in mattress department
Certifications and Licenses
BLS Certification
Certified Medical Assistant
Esthetician License
CPR Certification
Certified Phlebotomy Technician
Assessments
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient January 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Inside sales — Proficient
May 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Medical receptionist skills — Proficient
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Sales skills — Proficient
May 2021
Influencing and negotiating with customers
Full results: Proficient
Medical terminology — Proficient
January 2024
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Chairperson-Team Experience Committee
December 2017 to July 2019
1. Headed a team of 8-10
2. Decorated break room
3. Organized charity groups
4. Encouraged cooperation between management and floor staff
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